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Yulia Nekhaeva

Customer service & retail operations · Administrative support

Vaughan, ON

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Ask about availability, timing and a quote.

About

Experienced hospitality and tourism professional with over 10 years in customer service, scheduling, and administrative support. Proven ability to enhance office efficiency and deliver exceptional service, managing high-volume phone lines and visitor interactions effectively. Passionate about front desk operations and guest experience—ready to contribute as a Front Desk Agent domestically or internationally.

Services

Services to discuss

Suggested from their experience. Ask about scope and availability.

  • Customer enquiries

    You can contact Yulia Nekhaeva about customer enquiries. Yulia Nekhaeva delivered exceptional customer service by assisting guests with inquiries, check‑ins, and checkouts.

  • Reception support

    You can contact Yulia Nekhaeva about reception support. Yulia Nekhaeva handled phone calls and emails professionally, drafting business correspondence and ensuring clear communication.

  • Travel coordination

    You can contact Yulia Nekhaeva about travel coordination. Yulia Nekhaeva managed schedules by organizing meetings, appointments, and travel arrangements, maintaining multiple calendars efficiently.

  • Data entry

    You can contact Yulia Nekhaeva about data entry. Data entry turns information from forms or source files into organised records that can be checked against the originals.

  • Calendar management

    You can contact Yulia Nekhaeva about calendar management. Scheduling support helps match appointments to available time and communicate changes to the people involved.

  • Reservation handling

    You can contact Yulia Nekhaeva about reservation handling. Yulia Nekhaeva managed reservations and maintained client files and financial records using computerized reservation systems.

  • Engineering & building design

    You can contact Yulia Nekhaeva about engineering & building design. Yulia Nekhaeva handled phone calls and emails professionally, drafting business correspondence and ensuring clear communication.

  • Mail distribution

    You can contact Yulia Nekhaeva about mail distribution. A typical assignment starts with the records or requirements involved and a clear account of the decision or document you need.

  • Payment processing

    You can contact Yulia Nekhaeva about payment processing. Yulia Nekhaeva processed payments, deposits, and refunds using Opera V5, Opera Cloud, Reserve, and Colleague Advantage; accurately handled cash and credit transactions.

  • Records updates

    You can contact Yulia Nekhaeva about records updates. Yulia Nekhaeva maintained accurate records and managed office supplies and equipment to ensure a well‑organized workspace.

Skills

Experience and credentials

Selected work

Delivered exceptional customer service by assisting guests with inquiries, check‑ins, and checkouts. Maintained an average ~90% HySat score and received multiple positive name mentions on Medallia. Handled high‑pressure situations with professionalism and a friendly demeanor. Processed payments, deposits, and refunds using Opera V5, Opera Cloud, Reserve, and Colleague Advantage; accurately handled cash and credit transactions. Coordinated data management and organized filing systems to enhance office efficiency and accessibility.

Education

Masters in Information and Measuring Technology Kharkiv National University, Ukraine · 09/2000 – 06/2004 Bachelor in Philology Kharkiv National University, Ukraine · 09/1989 – 02/1996

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