Job Description
Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly.
This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward.
Key Responsibilities
- Manage day-to-day relationships with existing client accounts.
- Serve as a primary point of contact for customer inquiries, orders, and project updates.
- Coordinate new orders and ensure information is accurately communicated to internal teams.
- Work closely with estimating, production, project management, and operations teams to ensure projects stay on track.
- Track timelines, deliverables, revisions, and client requests throughout project lifecycles.
- Maintain accurate CRM records, account notes, and project documentation.
- Identify opportunities for account growth and additional business within existing customers.
- Proactively resolve client concerns and ensure high levels of customer satisfaction.
- Participate in client meetings and assist with ongoing relationship development.
- Support sales and leadership teams with account-related administrative activities and follow-up.
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
*Pay range for this role is between $75k/yr - 80k/yr CAD.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
