Company Bio
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Primary function
The Intake Operations Support (IOS) department is a cornerstone of LAO’s new service delivery model, designed to ensure clients receive the right service at the right time. By streamlining intake processes and standardizing application and business practices across the province, IOS helps deliver services that are more consistent to clients while maximizing value for taxpayers. IOS works closely with LAO’s Contact Centre, Centralized Services, and Operational Policy Management to manage intake services, support service providers, and build relationships with justice system partners. Within IOS, the Contact Centre Operations team brings specialized expertise in contact centre management and the implementation of both current and emerging software solutions and tools.
The successful incumbent will be responsible for supporting the Contact Centre Operations team as well as the Contact Centre in an administrative capacity.
Primary Location: Provincial Office - Toronto
Secondary Location: N/A
Reports to: Operations Manager, Intake Operations Support
Key accountabilities
- Coordinating services with vendors
- Coordinating recruitment, on-boarding and training activities
- Providing technical and administrative support to staff
- Responding to emails from clients
- Ordering and tracking supplies
- Tracking and coding invoices.
- Organizing and scheduling meetings
- Coordinating travel and accommodations for remote staff
- Drafting and sending documents to clients as required.
- Other related duties as assigned.
Required Skills & Experience
- Excellent Written and Verbal Communication skills
- Excellent organizational abilities and interpersonal skills
- Proactive and self-motivated, with a willingness to support wherever needed.
- Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)
- A solid understanding of LAO's policies, and procedures
- A solid understanding of the Contact Centre’s policies, and procedures an asset
- A good understanding of the PeopleSoft system
- Strong attention to detail and the ability to manage multiple tasks under pressure
- Well developed customer service and relationship building skills
To apply submit a covering letter & résumé.
Only those candidates selected for an interview will be notified by email.
Final candidates for this position will be required to undergo a criminal record check.
This position is collectively represented by the Ontario Public Service Employees Union (OPSEU-PO) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.
First time applying to LAO? You will need to create a profile AND then apply for the position.
Already have an Njoyn account? Just sign in and select "my jobs" to apply.
Once you have successfully applied you will receive a confirmation email.
Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com
Equity Statement
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.
