About The Job
Job Profile Details: Nonunion | Hourly | Overtime Eligible
Role Summary
The Backoffice Operator II performs day-to-day operational activities for the airports, clerical support, records, and transaction processing using established procedures and equipment or systems as applicable. Completes assigned work with a moderate degree of supervision and helps maintain safe, efficient operations. Typical work includes calendars, meeting schedules, travel arrangements, and expense support, records, trackers, correspondence, filing systems, and shared mailboxes, and meeting agendas, materials, minutes, and follow-up action items.
Key Responsibilities
- Vacation and backup coverages for the YYZ and YHM airport supervisors and Airport operations throughout the BGS Network.
- Supervise Global Services Airport Operations which includes directing truck employees, communicating with branches from coast to coast and International affiliates. Prepare nightly activity reports and logs.
- Ensure Procedures and processes are performed in accordance with the GSR.
- Perform operational work tied to calendars, meeting schedules, travel arrangements, and expense support while following shift priorities and standard procedures.
- Maintain accurate records, trackers, correspondence, filing systems, and shared mailboxes to support continuity, visibility, and handoffs across the operation.
- Liaise with Canada Customs officers and Customs Brokers on a daily basis to ensure that all shipments and their applicable documents meet Canada Customs rules and regulations.
- Communicate with warehouses and crews to facilitate timely releases.
- Liaise with other teams and/or exception requests to communicate deviations or status updates.
- Ensure receipts for all shipments and all shipment documents are accurate and meet time sensitive delivery deadlines.
- Ensure handheld scanning procedures are adhered to.
- Carry out required checks linked to office supplies, visitor logistics, mail distribution, and workspace requests and escalate safety, service, or quality concerns promptly.
- Support operating discipline by tracking status updates, recurring reports, and process documentation and identifying opportunities to improve flow or reliability.
Required Experience
- 1+ years of relevant experience in clerical support, records, and transaction processing or a closely related field.
- Experience performing or coordinating work in a process-driven, safety-conscious, and service-oriented environment.
- Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities.
- Must be able to acquire a DA for YYZ and YHM.
Education
High school diploma or equivalent required; vocational training, certification, associate degree, or relevant coursework preferred.
