Location: Richmond Hill
Job Type: Permanent, Full-time
Our client, an innovative manufacturer of complex sensors and microscopy imaging systems and devices, is currently searching for an Applications Engineer to join them on a permanent full-time basis.
Responsibilities:
- Troubleshoot and resolve field application and software issues related to company products.
- Build strong customer relationships and drive organic revenue growth by identifying customer pain points, application needs, and growth opportunities.
- Work closely with the Sales team to develop tailored solutions for a variety of customer applications.
- Provide in-depth post-sales product training to customers, both virtually and on-site.
- Develop application-specific technical notes, user guides, and manuals to help customers maximize product performance and value.
- Conduct technical experiments and feasibility studies to evaluate potential projects and applications using company products.
- Travel to customer sites, development partner facilities, and trade shows as required to support installations, repairs, alignment, calibration, and product demonstrations (approximately 10%).
- Evaluate the performance of new products in intended applications and assess existing products for new applications.
- Maintain awareness of product quality issues and identify opportunities requiring engineering or technical support.
- Collaborate with Sales, Business Development, and R&D Engineering to support product development initiatives through strong technical knowledge and an understanding of customer needs.
- Provide field-based feedback and recommendations to R&D to improve the features, performance, and usability of existing products.
- Support ongoing manufacturing activities and provide technical input to ensure product quality and performance.
- Define product verification procedures based on real-world customer applications and field requirements.
- Identify emerging technical and quality issues and work with Engineering and R&D teams to develop effective solutions.
Requirements:
- University degree in Engineering or equivalent.
- 5+ years of relevant experience as an engineer in relevant areas (i.e. robotics, automation, machine vision, digital/video processing, optical microscopy).
- Proficiency with C++ programming language, C# is an asset
- Experience with Visual Studio will be an asset
- Excellent analytical, problem-solving and conflict resolution skills
- Excellent communications skills
- Excellent customer relations management skills
- Excellent writing and documentation skills
- Independent self-starter
- Good interpersonal and organizational skills
