Jobs in Vaughan

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Within 25 km of Vaughan

Added 1 day ago
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Zodiac Solutions, Inc

Application Support Manager

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posted: Nov 2, 2026

Original job description

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

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More about this job

Responsibilities

Lead application support services for Microsoft-based systems, coordinating incident, problem, change, and service-level management. Manage client relationships and service delivery, organize project resources and deliverables, and drive process improvements.

Requirements

Requires extensive experience leading application support for Microsoft technology stacks, including Windows and .NET, and experience in the banking industry. Candidates should have strong ITIL and service management knowledge, client communication and project management skills, and the ability to analyze problems and improve service delivery.

Skills

Application Support
Microsoft Windows
.NET
IT Systems and Infrastructure
Banking Industry Experience
ITIL
Service Management
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Problem-Solving
Continuous Improvement
Communication

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft
Windows
.NET
IT Systems
Infrastructure
Banking
ITIL
Service Management
Service Delivery
Incident Management
Problem Management
Change Management
Service Level Management
Client Relationships
Client Satisfaction
Project Management
Resource Coordination
Process Improvement
Efficiency

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