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Woodbine Toyota

Appointment Scheduler

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 19 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posted: Oct 13, 2026

Original job description

Company Description Woodbine Toyota is a full-service automotive dealership offering new and used Toyota vehicles, genuine Toyota service, and authentic Toyota parts. Located in the western GTA, the dealership is dedicated to supporting customers with a range of transportation solutions. Team members work in a fast-paced environment focused on reliability, quality, and customer satisfaction. Woodbine Toyota values professionalism, collaboration, and a strong commitment to service.

Role Description The Appointment Scheduler is a full time, on-site role based in Etobicoke,. This position is responsible for managing incoming calls and online inquiries to book service and sales appointments efficiently. Day-to-day tasks include confirming appointment details, updating schedules in the system, coordinating with service advisors and sales staff, and ensuring customers understand visit requirements and timelines. The role involves following up with customers to reconfirm bookings, reschedule missed appointments, and provide courteous, timely responses to questions. The Appointment Scheduler works closely with the dealership team to support smooth daily operations and a positive customer experience.

Qualifications

Strong appointment scheduling skills, including managing calendars, booking, confirming, and adjusting appointments in dealership or CRM systems.
Professional phone etiquette and communication skills to handle high call volumes, provide clear information, and respond to customer inquiries.
Customer service experience with a focus on patience, problem-solving, and building positive relationships in a fast-paced environment.
Sales awareness and the ability to identify opportunities to support dealership sales and service goals while maintaining a customer-first approach.
Detail-oriented, organized, and able to multitask while maintaining accuracy in data entry and documentation.
Comfort working on-site with a cross-functional team, including service advisors, technicians, and sales representatives.
Basic computer proficiency, including use of scheduling tools, CRM software, and email.
Previous experience in automotive, dealership, call center, or related customer-facing environments is an asset.

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More about this job

Responsibilities

Manage incoming calls and online inquiries to book, confirm, update, and reschedule service and sales appointments. Coordinate with dealership staff, follow up with customers, and provide clear information to support smooth operations and a positive customer experience.

Requirements

Requires strong scheduling, communication, and customer service skills, along with organization, attention to detail, and the ability to multitask accurately. Basic computer proficiency and familiarity with scheduling tools, CRM software, and email are needed; automotive, dealership, call center, or related customer-facing experience is an asset.

Skills

Appointment Scheduling
Calendar Management
Phone Etiquette
Customer Service
Customer Communication
Problem-Solving
Sales Awareness
Organization
Multitasking
Data Entry
CRM Software
Scheduling Tools
Email
Appointment Confirmation
Customer Follow-Up
Team Coordination

Visa sponsorship

Not detected in the job text

Keywords

Appointment Scheduler
Appointment Scheduling
Calendar Management
Incoming Calls
Online Inquiries
Service Appointments
Sales Appointments
Appointment Confirmation
Rescheduling
Customer Follow-Up
Customer Service
Phone Etiquette
CRM Systems
Scheduling Tools
Email
Data Entry
Documentation
Service Advisors
Technicians
Sales Representatives
Automotive Dealership
Toyota
Customer Satisfaction
Sales Awareness
Multitasking

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