Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 6 hours ago
Manager Custody Client Services
National Bank of Canada
Toronto, ON
Added 6 hours ago
Supervisor, Talent Acquisition Operations – Programs & Interviews
RSM Canada
Toronto, ON
Added 6 hours ago
Bilingual IVR Automation tester
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Added 6 hours ago
MH
Host/Hostess
Mackenzie Health
Richmond Hill, ON
- $25.61 to $27.98 CAD / hour
Added 6 hours ago
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON
Added 6 hours ago
L
5718 - 3rd Key
Lids
Newmarket, ON
- $18.45 USD / hour
Added 6 hours ago
System Administrator
Dawn InfoTek
Toronto, ON
Added 6 hours ago
AI Architect
KTek Resourcing
Toronto, ON
Added 6 hours ago
Automation tester(IVR) - Bilingual
Apptoza Inc.
Toronto, ON
Added 6 hours ago
Overnight Freight Associate Part Time - WOODBRIDGE
The Home Depot Canada
Woodbridge, ON
Added 6 hours ago
A
Seasonal Sales Associate
Ardene
Toronto, ON
- $17.95 CAD / hour
Added 6 hours ago
Analyst – Interest Rate Strategy
RBC
Toronto, ON
Added 6 hours ago
Manager, Brand Marketing Insights - The Ordinary - Global
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
Added 6 hours ago
Legal Counsel
OpenText
Toronto, ON
Added 6 hours ago
Enterprise Counsel
OMERS
Toronto, ON
Added 6 hours ago
Oracle / PostgreSQL Database Administrator
TD
Toronto, ON
Added 6 hours ago
Cyber Security Intern/Co-op (Winter 2027)
TD
Toronto, ON
Added 6 hours ago
Senior Finance Analyst-Infrastructure & Engineering
TD
Toronto, ON
Added 6 hours ago
AVP, Technology Portfolio Management, Transaction Banking & Payments, TD Securities
TD
Toronto, ON
Added 6 hours ago
Senior Governance & Control Analyst
TD
Toronto, ON
Added 6 hours ago
Customer Experience Associate
TD
Toronto, ON
Added 6 hours ago
Food Safety Program Manager
Sysco
Toronto, ON
Added 6 hours ago
Senior Analyst, Project Finance & Infrastructure Ratings
Morningstar
Toronto, ON
Added 6 hours ago
AVP, Threat and Vulnerability Management
Sun Life
Toronto, ON
Added 6 hours ago
Automotive Performance Coach
Better Car People
Toronto, ON

Apptoza Inc.

Automation tester(IVR) - Bilingual

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posted: Oct 30, 2026

Original job description

Job Title: Automation tester(IVR) - Bilingual

Location: Toronto, ON

Type: Fulltime

Job Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting."

Apply About employer

More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable scripts in Cyara Velocity, validating customer journeys, call flows, routing, prompts, speech recognition, transfers, and error handling. Plan and run regression and production validation, coordinate test environments, analyze automation results, troubleshoot failures, and support defect triage and reporting.

Requirements

Candidates should have strong hands-on experience with Cyara Velocity and IVR/contact centre testing, including functional, integration, regression, and end-to-end testing. They should also understand telephony concepts such as SIP, routing, and transfers, and be familiar with QA methodologies and defect management; Genesys Cloud CX experience is preferred.

Skills

Cyara Velocity
IVR Testing
Contact Centre Testing
QA Automation
Genesys Cloud CX
Telephony
SIP
Call Routing
Call Transfers
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
API Testing
Genesys Architect
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
Genesys Architect
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Agent Handoffs
Queue Handling
SIP
Telephony
Test Planning
Test Data Preparation
Production Validation
Defect Triage
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Agile Scrum

Report this job