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system canada technologies

Avaya Interaction Center ( Technical role ) - PERM

Toronto, ON, Canada

On-site

Full-time

Within 25 km of Vaughan · About 16.5 km from the city centre

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Job details

Job type: Full-time
Workplace: On-site
Experience: 5 - 10 years technical work experience (ACD, Vmail, UC, embedded languages, CTI integration, predictive dialers, Click to talk, Click to chat)
Posted: Jan 29, 2014

Original job description

Company Description

System Canada resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Visit us at: http://www.SystemCanada.com

System Canada is an equal opportunity employer.

Job Description

The primary purpose of the role is to act as the SME in programming/configuration of code or other technical deliverables on a project by project basis for various Contact Centre clients.

Specifically, this role involves hands-on and expert technical execution and support in the Contact Centre environment and related components. Further, the incumbent liaises directly with the client, or together with the RM client in solution building and collaborative problem solving.

Secondary roles include business case input, design recommendations, support, and vendor management relating to Contact Centre and Branch Communication solutions.

A Communication Solution consists of environments such as PBX/ACD, Voicemail, ACD Reporting, Call Recording, IVR, CTI, UC bundles, Click to talk, Click to chat, Custom solutions, integrated solutions, and all required Hardware. Responsibilities within each include Design, Programming, Protocol (ie: Voip/TDM/IP Interconnect) as well as physical medium (HW components/load balancing etc). Subject components and relevant client areas continually expand or change over time.

Qualifications

Undergraduate Degree in Computer Science or technical equivalent
5 - 10 years technical work experience (ACD, Vmail, UC, embedded languages, CTI integration, predictive dialers, Click to talk, Click to chat)
Excellent verbal and written communication skills are essential.
Excellent organizational skills and the ability to manage multiple complex initiatives
Technical designations an asset (i.e. Avaya, Nortel, Cisco etc)

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More about this job

Responsibilities

The Avaya Interaction Center specialist at System Canada Technologies will program and configure contact centre solutions for clients. They will also support clients directly, help design solutions, and manage vendors.

Requirements

Candidates need an undergraduate degree in computer science or a technical equivalent and 5 to 10 years of technical contact centre experience. They need excellent verbal and written communication and strong organizational skills.

Skills

Avaya Interaction Center
ACD
Voicemail
Unified Communications
Embedded languages
CTI integration
Predictive dialers
Click to talk
Click to chat
IVR
Call recording
PBX
VoIP
TDM
IP interconnect
Load balancing
Solution design
Vendor management
Client liaison
Technical support
Programming and configuration
Avaya
Nortel
Cisco

Keywords

Avaya Interaction Center
contact centre
ACD
IVR
CTI integration
predictive dialer
VoIP
TDM
unified communications
Click to talk
Click to chat
voicemail
call recording
Avaya
Nortel
Cisco
PBX
embedded languages
telephony
technical consultant

Tools

ACD
IVR
CTI
predictive dialers
PBX

Languages

English

Seniority

Senior

Fields of study

Computer Science

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