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Charlotte Tilbury

Beauty Advisor-Charlotte Tilbury-Holt Renfrew Bloor- Full-time

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Posted: Oct 13, 2026

Original job description

Beauty Advisor Job Description

OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

MAIN DUTIES AND RESPONSIBILITIES:

Sales

Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)

Communicate and manage agreed goals.

Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.

Customer Service

Manage customer queries, through the use of sound judgement and achieving positive outcomes

Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry

Take every opportunity to extend exceptional customer service beyond the in-store experience.

Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.

Determine individual and team sales targets to meet and exceed plan

Analyze business performance and proactively plan strategy within day-to-day business and events.

Consistently promote the Tilbury Touch to the team and customers.

Lead by example always to promote the Tilbury Touch and exceptional customer service

Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style

Ensure that the counter is ‘customer ready’ from open to close of business

Maintain the required inventory levels and accurate stock files

Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team

Maintain technology on counter

Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships

Establish and develop a cooperative and mutually respectful relationship with the store retail operations team

Schedule team to optimize coverage according to customer flow

Maintain excellent counter hygiene standards

Maintain the store standards and policies at all times

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More about this job

Responsibilities

The Beauty Advisor is responsible for driving sales and meeting financial targets while providing exceptional customer service. They must also manage counter operations, maintain inventory levels, and lead the team in promoting brand standards.

Requirements

The role requires a professional with strong retail artistry experience and the ability to manage team performance and store operations. Candidates must demonstrate entrepreneurial spirit and the ability to build positive relationships with retail partners.

Skills

Sales
Customer Service
Retail Artistry
KPI Management
Inventory Management
Visual Merchandising
Team Leadership
Communication
Business Analysis
Staffing
Training And Development
Operational Management

Visa sponsorship

Not detected in the job text

Keywords

Beauty Advisor
Charlotte Tilbury
Retail
Sales Targets
KPIs
Customer Experience
Inventory Control
Visual Merchandising
Team Management
Brand Ambassador
Artistry
Business Strategy
Counter Operations
Staff Selection
Retail Operations

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