Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 20 days ago
Customer Service Representative
ASCA Office Solutions Inc.
Vaughan, ON
Added 20 days ago
TI
Customer Support Specialist
telMAX Inc.
Markham, ON
- $40,000 to $45,000 CAD / year
Added 20 days ago
Director of Supply Chain Management
Miele Canada
Vaughan, ON
Added 20 days ago
UI
Operations Manager - Distribution Center Operations
UAP Inc.
Toronto, ON
- $100,000 to $120,000 CAD / year
Added 20 days ago
MH
Registered Dietitian – Oncology
Mackenzie Health
Richmond Hill, ON
- $44.03 to $56.12 CAD / hour
Added 20 days ago
Sr. Manager Vendor Marketing & Brand Partnerships
Chatters Limited Partnership
Toronto, ON
Added 20 days ago
Manager, Infant & Early Mental Health
Abiona Centre For Infant & Early Mental Health
Toronto, ON
Added 20 days ago
Shelter Case Manager
Covenant House Toronto
Toronto, ON
Added 20 days ago
Flooring Sales Part Time - TORONTO LEASIDE
The Home Depot Canada
Toronto, ON
Added 20 days ago
Merchandise Associate Part Time - ETOBICOKE S
The Home Depot Canada
Toronto, ON
Added 20 days ago
Bilingual Funding & Closing Specialist
Harbour Mortgage
Toronto, ON
Added 20 days ago
Business Application Analyst
Kelly
Toronto, ON
Added 20 days ago
Bilingual Call Centre Team Manager
Miele Canada
Vaughan, ON
Added 20 days ago
Solutions Architect
Kelly
Toronto, ON
Added 20 days ago
Business Consultant
UniSysTech Consulting
Toronto, ON
Added 20 days ago
Store Associate
Dollarama
Richmond Hill, ON
Added 20 days ago
Executive Assistant & Special Projects Manager
Metta Lifestyles
Toronto, ON
Added 20 days ago
Software Developer (Microsoft 365 & Azure Integrations) 1
OpenText
Richmond Hill, ON
Added 20 days ago
ZI
Senior Corporate Counsel
ZenaTech Inc.
Toronto, ON
- $150,000 to $180,000 CAD / year
Added 20 days ago
ANALYSTE PRINCIPAL, PERSPECTIVES COMMERCIALES, FINANCES
The Home Depot Canada
Toronto, ON
Added 20 days ago
Senior Construction Project Manager
MBI Brands
Markham, ON
Added 20 days ago
Senior Cloud Security & DevSecOps Engineer
Lorven Technologies Inc.
Toronto, ON
Added 20 days ago
Technical Facilities Manager
Trevett Facilities Recruitment
Toronto, ON
Added 20 days ago
Warehouse Order Selector
Gordon Food Service - Canada
Toronto, ON
Added 20 days ago
HR & Payroll Specialist
MBI Brands
Markham, ON

Miele Canada

Bilingual Call Centre Team Manager

Vaughan, ON, Canada

The salary range for this position is $65,000 to $75,000 annually. · Full-time

Within 25 km of Vaughan · About 5.3 km from the city centre

Apply About employer

Applications open in a new tab.

Job details

Pay: The salary range for this position is $65,000 to $75,000 annually.
Job type: Full-time
Apply by: Apr 13, 2027
Posted: Oct 15, 2026

Original job description

Your Responsibilities

You will lead, coach, and develop a team of customer service representatives and team leads in a high-volume bilingual contact centre environment, fostering a high-performance and customer-focused culture

You will oversee daily operations, ensuring service levels and key performance indicators (KPIs) such as SLA, AHT, FCR, CSAT, NPS, and quality scores are consistently achieved or exceeded

You will manage and resolve complex customer escalations, acting as a senior point of contact to ensure timely and effective resolution

You will design, implement, and continuously improve training, coaching, and development programs to enhance team capabilities and performance

You will manage workforce planning, scheduling, and resource allocation in collaboration with cross-functional partners

You will analyze performance data, identify trends, and implement continuous improvement initiatives to drive operational efficiency and customer satisfaction

You will lead employee engagement initiatives, including team events, recognition programs, and communication strategies

What we are looking for

You have a degree in business administration, communications, or a comparable qualification, with 7–10+ years of experience in a call centre or customer service environment, including leadership experience

You are bilingual (e.g., fluent in English and French), with strong written and verbal communication skills

You have deep expertise in call centre operations, KPIs, and performance management frameworks

You are a strong people leader with proven coaching and mentoring skills and a passion for developing high-performing teams

You possess strong analytical skills and are comfortable using data to drive decision-making and performance improvement

You have experience managing budgets, incentives, and operational costs in a customer service environment

You are highly structured and able to present complex information clearly and persuasively to senior stakeholders

You demonstrate excellent problem-solving, escalation management, and conflict resolution skills

You are proficient with CRM systems and contact centre technologies (e.g., Genesys, SAP)

Your proactive, solution-oriented mindset and strong organizational skills complete your profile

The salary range for this position is $65,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Apply About employer

More about this job

Responsibilities

Lead and develop customer service representatives and team leads while overseeing daily contact centre operations, service levels, KPIs, escalations, workforce planning, and resource allocation. Improve team performance and customer satisfaction through coaching, training, data-driven initiatives, and employee engagement programs.

Requirements

Requires a degree in business administration, communications, or a comparable qualification, 7–10+ years of call centre or customer service experience including leadership, and fluency in English and French. Candidates should bring strong operational, analytical, coaching, budget management, communication, and escalation-resolution skills, along with proficiency in CRM and contact centre technologies such as Genesys or SAP.

Skills

People Leadership
Coaching And Mentoring
Call Centre Operations
Performance Management
KPI Management
Customer Service
Escalation Management
Workforce Planning
Scheduling
Data Analysis
Continuous Improvement
Budget Management
Conflict Resolution
CRM Systems
Contact Centre Technologies
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Bilingual Contact Centre
Customer Service
Call Centre Operations
Team Leadership
Coaching
Mentoring
Service Level Agreement
Average Handle Time
First Contact Resolution
Customer Satisfaction
Net Promoter Score
Quality Scores
Performance Management
Customer Escalations
Training And Development
Workforce Planning
Scheduling
Resource Allocation
Performance Data Analysis
Continuous Improvement
Employee Engagement
Budget Management
Incentive Management
Operational Costs
CRM Systems
Genesys
SAP
Manufacturing

Report this job