Jobs in Vaughan

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Within 25 km of Vaughan

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Quantum Management Services Ltd.

Bilingual Customer Service Representative

Toronto, ON, Canada

$25 to $28 CAD / hour · Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: $25 to $28 CAD / hour
Job type: Contract
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

Position: Bilingual Customer Service Representative
Location: Toronto, ON
Salary: $25-$28 per hour
Job Type: 6 months (with potential for extension)
Work Model: Hybrid (1 day on-site)
Posting Type: Open vacancy

Are you fluent in English and French and enjoy helping people? Join our client, a respected non-profit organization, where your work will support important programs and ensure a positive experience for community members. As a Bilingual Customer Service Representative, you'll be the friendly voice assisting supporters and providing clear, professional guidance.

What You'll Do:

- Answer inbound calls in English and French.
- Provide clear, accurate information about programs, policies, and processes.
- Assist supporters with completing contributions and updating their records.
- Resolve inquiries in a timely and professional manner.
- Maintain detailed records of interactions.
- Collaborate with internal teams to ensure a smooth supporter experience.

What You Bring:

- Fluency in English and French (spoken and written).
- Excellent communication and interpersonal skills.
- Customer service or call center experience preferred.
- Detail-oriented with strong organizational skills.
- Able to work independently and collaboratively as part of a team.

Apply today - your next great opportunity starts here!

Please send a Word version of your resume to angela.quinlan@quantum.ca.

REFER A TEMP HIRE AND EARN A BONUS! For details, click here.

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

#tor1

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More about this job

Responsibilities

Answer inbound calls in English and French, provide accurate information about programs and processes, and help supporters complete contributions or update their records. Resolve inquiries professionally, document interactions, and coordinate with internal teams to support a positive experience.

Requirements

Fluency in spoken and written English and French, strong communication and interpersonal skills, and attention to detail and organizational ability are required. Customer service or call center experience is preferred, along with the ability to work independently and collaboratively.

Skills

English-French Fluency
Customer Service
Call Center Support
Inbound Call Handling
Verbal Communication
Written Communication
Interpersonal Skills
Information Provision
Inquiry Resolution
Recordkeeping
Attention To Detail
Organization
Teamwork
Independent Work

Visa sponsorship

Not detected in the job text

Hiring contact

Angela Quinlan

Hiring contact email

angela.quinlan@quantum.ca

Keywords

Bilingual Customer Service
English
French
Inbound Calls
Customer Support
Call Center
Non-Profit Organization
Supporter Services
Contributions
Record Updates
Program Information
Policies And Processes
Inquiry Resolution
Interaction Records
Internal Collaboration
Hybrid Work

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