Jobs in Vaughan

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Within 25 km of Vaughan

Added 20 hours ago
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Bevertec

Bilingual Customer Service Representative

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Experience: Minimum 1 year of customer service experience
Posted: Nov 10, 2026

Original job description

Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation

We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.

This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.

Shift Details

Shift duration: 8 hours (30-minute unpaid break)
Shift Timings:
Morning: 8:00 AM – 4:00 PM
Afternoon: 4:00 PM – 12:00 AM
Night: 12:00 AM – 8:00 AM
Must be available for rotating shifts, including weekends and holidays
Training: 6–8 weeks (day shift)

Key Responsibilities

Handle inbound calls and emails related to service requests, inquiries, and complaints
Accurately document interactions and maintain detailed notes
Resolve customer issues professionally, including complex and escalated cases
Liaise with internal teams and stakeholders to ensure timely resolution
Process and manage service requests and communications
Deliver exceptional customer service through clear written and verbal communication
Manage call flow independently while maintaining quality and productivity standards
Adhere to organizational policies and best practices

Qualifications & Requirements

Fluent in English and French (spoken and written)
Minimum 1 year of customer service experience
Typing speed of at least 40 WPM
Proficiency in Microsoft Office (Outlook, Word, Excel)
Strong problem-solving and decision-making skills
Excellent organizational and multitasking abilities
Strong interpersonal skills and team-oriented mindset
Ability to work independently in a high-volume call centre environment
Enhanced Reliability Clearance required

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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More about this job

Responsibilities

Handle inbound phone and email inquiries, service requests, and complaints, documenting interactions and resolving issues, including escalated cases. Coordinate with internal teams and stakeholders to manage requests and ensure timely resolution while meeting customer service, quality, and productivity standards.

Requirements

Applicants must be fluent in spoken and written English and French, have at least one year of customer service experience, type at least 40 WPM, and be proficient in Microsoft Office. Strong problem-solving, decision-making, organizational, multitasking, and interpersonal skills are required, along with the ability to work independently in a high-volume call centre; Enhanced Reliability Clearance is also required.

Skills

English-French Fluency
Customer Service
Call Centre Support
Written Communication
Verbal Communication
Problem-Solving
Decision-Making
Organization
Multitasking
Interpersonal Skills
Teamwork
Microsoft Office
Typing
Call Management
Issue Resolution
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
English
French
Call Centre
Inbound Calls
Email Inquiries
Service Requests
Building Maintenance
Specialized Services
Complaint Resolution
Escalation Management
Customer Support
Interaction Documentation
Microsoft Office
Outlook
Word
Excel
40 WPM Typing
Problem-Solving
Decision-Making
High-Volume Environment
Rotating Shifts
Weekend Availability
Holiday Availability
Enhanced Reliability Clearance
Contract-to-Hire

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