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SinglePoint Group International Inc

Bilingual French First Party Collector

Toronto, ON, M2J 1R4, Canada

Compensation: $20.00/hour · Full-time

Within 25 km of Vaughan · About 13.6 km from the city centre

Apply on recruiting.ultipro.ca About employer

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Job details

Pay: Compensation: $20.00/hour
Job type: Full-time
Experience: At least 1 year of prior experience in a First-Party Collection Agency
Posted: Nov 11, 2026

Original job description

Are you entrepreneurial, energetic, and competitive? If you want to roll up your sleeves and take ownership of this opportunity apply today! We are searching for a highly motivated, enthusiastic, and committed Bilingual French First-Party Collection Officer with 5 or more years of experience in the industry.

Acting as a change agent, the Bilingual French First-Party Collection Officer is responsible for accurately processing information and effectively negotiating and arranging payment terms. This position directly reports to the Operations Manager.

We are recruiting for a full-time representative within Canada to work flexile schedule requiring:

Tuesday and Wednesday 11:30am to 8:00pm
Thursday and Friday 9:00am to 5:30pm
Saturday 8:30am to 5:00pm

Responsibilities

Provide excellent service and ensure exceptional execution results in the collection of financial loans
Conduct collections calls for all past due accounts
Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
Perform to regulatory standards and best practice on collections
Achieve individual collection targets, in order to meet Department and Company goals;
Maintain and submit reports for review by collection management
Complete other collection responsibilities, as assigned

Experience/Qualifications

At least 1 year of prior experience in a First-Party Collection Agency
Must be fluent in French and English
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Good understanding of Microsoft Excel and Outlook
Strong computer operating skills
Ability to adapt in a fast-paced environment
Desire to learn and further your career

Compensation: $20.00/hour

Join a winning team today!

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #HP

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Bilingual French First-Party Collection Officer is responsible for contacting past due customers to negotiate payment arrangements and resolve outstanding financial loans. They must accurately document all call activity and maintain compliance with regulatory standards and company policies.

Requirements

Candidates must have at least 5 years of industry experience, including at least 1 year in a first-party collection agency. Fluency in both French and English is mandatory, along with strong computer skills and the ability to work in a fast-paced environment.

Skills

Collections
Negotiation
Bilingual
French
English
Communication
Math skills
Microsoft Excel
Microsoft Outlook
Time management
Organizational skills
Risk assessment
Customer service
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Collections
First-party collection
Financial loans
Payment arrangements
Risk mitigation
Customer service
Negotiation
Bilingual
French
English
Microsoft Excel
Microsoft Outlook
Regulatory compliance
Account management
Data entry
Communication skills
Time management
Conflict resolution

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