Jobs in Vaughan

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Within 25 km of Vaughan

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BGIS

Billingual Service Delivery Coordinator (EN/FR)

Markham, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

Within 25 km of Vaughan · About 17.1 km from the city centre

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Dec 8, 2026
Experience: Minimum of 1 year of relevant job experience.
Posted: Nov 8, 2026

Original job description

Job Description

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

Key Duties & Responsibilities

Service Delivery

Manage work orders to completion in BGIS or client-based web application.
Facilitate alignment of client required services with contracts, schedules, and Pos.
Schedule access for internal and external service providers with the facility when required.
Prepare weekly/monthly summaries of work order performance for internal and external service providers.
Follow up with internal and external service providers to ensure all SLA’s are achieved.
Create on demand work orders for service delivery.
Ensure client required supporting documentation for quote and invoice submissions are provided.
Review and submit all estimates to the required approver(s) following client quote process.
Review of 3rd party invoices.
Support accruals.
Submit PO requests.
Generate required data for SLA Scorecard.
Report Intelex incidents.
Submit Comply Works requests.
Other duties as assigned.

Innovation

Advise management team of issues, concerns or noncompliance to standards.
Review internal and external reports and provide operational recommendations.
Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

Adheres to processes and company standards.
Maintain a database of requests to meet reporting and analysis requirements.
Report Intelex incidents.

Memorable Customer Experiences

Establish and maintains working relationships with Clients and service providers.
Review CSAT.

Knowledge & Skills

Knowledge of financial management software.
High school completion plus a specialized technical or business course.
Excellent interpersonal skills.
Strong customer-oriented skills.
Good communication skills (verbal/written).
Ability to multitask.
Analytical and problem-solving skills.
Ability to work independently.
Good computer skills, Maximo and Oracle, an asset.
Minimum of 1 year of relevant job experience.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Coordinate building service delivery by managing work orders, scheduling service providers, reviewing estimates and invoices, submitting purchase order requests, and tracking service-level performance. Maintain client and provider relationships, ensure accurate reporting and documentation, identify process improvements, and report incidents or compliance concerns.

Requirements

Requires high school completion plus a specialized technical or business course, and at least one year of relevant experience. Candidates should have strong interpersonal, customer service, communication, multitasking, analytical, problem-solving, and computer skills; experience with Maximo and Oracle is an asset.

Skills

Service Delivery Coordination
Work Order Management
Customer Service
Vendor Coordination
Scheduling
Financial Management Software
Maximo
Oracle
Communication
Multitasking
Analytical Skills
Problem-Solving
Data Integrity
Process Improvement
SLA Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Building Operations
Facilities Services
Service Delivery
Work Orders
BGIS
Maximo
Oracle
Financial Management Software
Purchase Orders
Accruals
Estimates
Invoice Review
Service-Level Agreements
SLA Scorecard
Intelex
Comply Works
Client Services
Service Providers
Data Integrity
Operational Reporting
Process Improvement
Customer Satisfaction
CSAT
Incident Reporting
Contract Alignment

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