Provident Energy Management Inc. is a leading Energy Services Company (ESCO) specializing in building automation and sub-metering solutions for the multi-residential sector. Since 1985, we have helped clients improve energy efficiency and advance their sustainability goals.
With a team of more than 100 professionals, we offer a collaborative environment where employees can develop their skills, take on challenging technical work, and grow their careers.
ROLE
We are looking for an experienced intermediate Building Automation Systems (BAS) Technician to support a diverse portfolio of multi-residential buildings. This role is ideal for a BAS professional with strong HVAC controls experience who enjoys troubleshooting, system optimization, preventative maintenance, and delivering exceptional customer service.
The successful candidate will be responsible for diagnosing and resolving building automation and HVAC control system issues, performing preventative maintenance, optimizing building performance, and supporting energy-efficiency initiatives. Working independently and alongside BAS team, you will play a key role in ensuring building systems operate reliably, efficiently, and in accordance with client expectations.
This position offers exposure to multiple BAS platforms, smart building technologies, energy management projects, and ongoing professional development opportunities.
RESPONSIBILITIES
Building Automation Service & Maintenance
- Perform preventive maintenance, inspections, testing, calibration, and service on Building Automation Systems (BAS) and Direct Digital Control (DDC) systems and Complete 95%+ of scheduled preventive maintenance visits on time.
- Verify system functionality to ensure proper operations according to contract requirements.
- Diagnose, troubleshoot, repair, and optimize BAS applications, controllers, field devices, and communication networks.
- Verify and troubleshoot open protocols such as BACnet MS/TP, BACnet/IP, P2, and Modbus at the field controller level.
- Respond to regular and emergency service requests involving Building Automation Systems (BAS), HVAC controls, network communications, and critical mechanical equipment in a timely and professional manner.
- Minimize repeat service calls caused by unresolved issues or workmanship deficiencies that achieve and maintain a First-Time Fix Rate of 80% or higher on assigned service calls.
- Participate in a rotating after-hours on-call schedule, including evenings, weekends, statutory holidays, and emergency coverage periods.
- Provide monitoring support or remote troubleshooting whenever required to minimize downtime and restore service efficiently.
- Verify the proper operation of HVAC equipment following repairs, programming changes, or system modifications.
HVAC Controls & System Optimization
- Troubleshoot and service HVAC control systems, modify programming, schedules, setpoints, graphics, and trend configurations as required.
- Support commissioning, recommissioning, optimization, and retrofit projects.
- Assist with controller replacements, system upgrades, and BAS modernization initiatives.
Documentation & Reporting
- Prepare detailed service reports, maintenance documentation, and technical findings following site visits.
- Document deficiencies, corrective actions, programming changes, and system modifications.
- Maintain accurate records of inspections, service activities, and customer communications for 100% of work orders completed.
Safety & Professionalism
- Follow all company health and safety policies, procedures, and industry best practices by maintaining 100% compliance with company safety policies and procedures.
- Adhere to lockout/tagout procedures and safe electrical work practices.
- Maintain a professional appearance and positive customer-focused attitude.
- Utilize appropriate Personal Protective Equipment (PPE) at all times.
- Promote a culture of safety, teamwork, and continuous improvement.
REQUIREMENTS
- Diploma or Certificate in Building Automation Systems, HVAC Technology, Electrical Engineering Technology, Controls Technology, Instrumentation, or a related discipline.
- 3-5 years of hands-on experience servicing and troubleshooting BAS and HVAC control systems.
- Experience working within multi-residential an asset.
- Proven experience performing BAS preventative maintenance and field service activities.
- Knowledge and advanced industry experience with Building Automation Systems (BAS) and Direct Digital Controls (DDC), including experience with: Communications protocols such as BACnet, P2, Modbus, TCP/IP, installation of controls hardware, instrumentation, and other related devices, Familiarity with Tridium’s Niagara 4 software.
- Niagara N4 Certification and have a Hands-on experience programming and troubleshooting Johnson Controls FX Controllers using FX Workbench and Controller Configuration Tool (CCT).
- Siemens Building Automation Systems (Desigo CC, PX Controllers, APOGEE, or similar Siemens BAS platforms) is considered a strong asset.
- Strong understanding of HVAC mechanical systems and sequences of operation.
- Strong electrical, controls and IT/network configuration (modem setting, configuration, setting up IP) troubleshooting capabilities.
- Ability to read and interpret building system drawings and technical documentation.
- Excellent communication and customer-facing skills.
- Valid driver's license with the ability to travel to customer sites.
- Availability to participate in a rotating on-call schedule.
WORKING CONDITIONS
- Frequent travel to job sites is required.
- Rotating on-call schedule.
- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 10lbs may be required.
Provident Energy Management Inc. is committed to providing an inclusive and accessible recruitment and selection process. Accommodations are available upon request throughout all stages of the recruitment process.