Position Summary
The Building Operator reports to the Operations Manager and will be involved in the day-to-day operations of the building including general maintenance and maintaining mechanical systems and foster positive relationships with tenants, contractors and sub-contractors.
Responsibilities
Deliver Excellent Service to Tenants
Provide excellent tenant services, emphasizing a co-operative, helpful and non-disruptive approach in all interactions
Respond to tenant work orders and other tenant inquiries in a timely manner; resolve issues and complaints
Assist with the coordination of tenant move-ins and move-outs
Direct tenants, contractors, the public and others during emergencies within the property(s)
Maintain Quality Building Premises
Ensure building safety and adherence to occupational health and safety standards including hazardous materials handling laws and regulations.
Be aware of, and ensure compliance with Workplace Hazardous Materials Information System (WHMIS) rules, Crown’s Health and Safety Policy, all procedures related to handling of hazardous materials and any building-specific reports on hazardous material, electrical safety, lock out procedures, etc., and other environmental programs
Perform water treatment chemical testing, critical system testing including base building generators, elevators and fire systems; maintain log books as assigned by your supervisor
Respond to emergency situations when they occur and make repairs or arrange for repairs as needed
Ensure efficient and effective building operations
Supervise and monitor, as assigned by your supervisor, scheduled maintenance and related services, including, but not limited to, interior/exterior maintenance and cleaning services, HVAC systems, life safety systems, to ensure the appropriate level of service is provided at the property and provide such services on a stop-gap basis if contractors do not
Provide, as required to maintain the building at CPMI’s standards, general maintenance duties including housekeeping; i.e., sweeping, litter pick up, timely snow removal, coil cleaning, pressure washing, etc.
Perform daily inspections of building, cleaning, elevators, chillers, security systems, and other base building components using checklists and logs, and documenting findings to the standards expected in a LEED- or BOMA-accredited facility; take action as required to correct any unsatisfactory operations, and advise supervisor as necessary
Notify immediate supervisor of any observed inefficiencies (utilities, etc.)
Maintain inventories and request materials and supplies for the maintenance activities
Be available to attend at the building for scheduled and unscheduled overtime as required from time-to- time
Provide support to other CPMI team members
Share on-call duties as part of the rotation schedule, provide standby support to on-call maintenance staff as required and attend any after-hours emergencies as required
Provide support to the Operations Supervisor or other Property Management staff as requested
Coordinate external contractors and service providers.
Obtain estimates and/or quotes for proposed work in the building, subject to approval, when required; maintain purchase orders and purchase order logs
Assist and coordinate contractors as needed
Assist with the coordination of on-site construction projects ensuring adherence to CPMI’s standards and policies are met and as-built documentation is provided and filed
Promote Environmental Sustainability in Building Operations
Seek opportunities and support best practices to reduce energy consumption and assist with the management of disproportionate hydro consumption and billings
Work with waste removal contractors to maximize diversion from landfill
Assist, as applicable, with environmental assessments and reporting
Assist with BOMA BEST submissions, LEED projects and other green management practices
Perform other related responsibilities as requested from time to time
Education & Experience Requirements
- Post-secondary education in a related field is preferred
- BES I/II certification or an equivalent technical designation is considered an asset
- 1-3 years of experience in the property management sector
- Proficiency with computer applications is an asset
What We’re Looking For
- Able to work effectively both independently and as part of a collaborative team
- Working knowledge of building systems, including building automation systems, preventative maintenance programs, HVAC operations, life safety systems, security systems, plumbing, electrical systems, door hardware, and hazardous materials handling
- Strong mechanical aptitude with a solid understanding of building systems and equipment
- Knowledge of construction practices and techniques
- Excellent customer service and relationship management skills
- Current certification in Basic First Aid, CPR, and AED
- Valid Ontario Class G driver’s license with access to a reliable personal vehicle for daily use
Why Join Crown?
- Base salary: $55,000 - $65,000 CAD per year, based on experience and qualifications
- Eligibility for discretionary annual performance bonus linked to individual, team, and company goals
- Comprehensive health benefits
- Pension matching program to support your long-term financial security
- Professional development and membership dues coverage
- This role is for an existing vacant position
About Us
Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, we’re known for pairing smart investments with operational excellence, and for empowering our team to make a real impact every day. Our customer-first mindset means fast decision-making, strong relationships, and a hands-on approach that values initiative and fresh ideas.
Proudly recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers, Crown is committed to building exceptional workplaces in every sense. We foster an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are more than buzzwords- they’re part of how we work. Join a team that’s passionate about delivering outstanding experiences and creating lasting value for our tenants, clients, communities - and for you.
Accommodations
Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources.
Legal Disclaimers
Work Authorization
Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown.
Third-Party Recruiters
Crown does not accept unsolicited resumes from recruitment agencies. Please do not submit resumes or candidate information without prior written agreement. We are not responsible for any fees related to unsolicited submissions.
Assessment / Artificial Intelligence
As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style. These tools are designed to support fair and consistent evaluations and ensure the best possible fit for the role and our team. AI may be used as a supportive tool; however, final decisions are made by humans.
