Business Analyst – Credit Card Transformation
Location: Toronto, Ontario (Hybrid – 4 days onsite)
Contract Duration: 12 months
Start Date: ASAP
Extension: Possible
Potential for Permanent Conversion: Yes, based on business needs and performance
Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Rate: $60-71/h (INC)
Position Overview
We are seeking an experienced Senior Business Analyst to support a strategic credit card transformation initiative within a leading financial services organization.
This is a senior, hands-on role requiring strong Canadian banking and credit card industry experience, project delivery capabilities, and in-depth knowledge of TSYS/FIS TS2.
The successful candidate will work closely with Product, Technology, Architecture, Operations, and other cross-functional stakeholders to translate complex business needs into clear requirements, support solution design, and drive initiatives through successful delivery.
Key Responsibilities
- Lead business and systems analysis activities across complex transformation initiatives.
- Collaborate with Product, Technology, Architecture, and Operations teams to define business requirements and solution needs.
- Facilitate stakeholder workshops and working sessions to gather and validate requirements.
- Translate business objectives into detailed business and functional requirements, process flows, business rules, and acceptance criteria.
- Analyze TSYS/FIS TS2 configurations and options, particularly within Authorization, Terms, and Features.
- Assess product, account, and processing impacts across the broader credit card ecosystem.
- Identify, document, and manage project dependencies, assumptions, risks, issues, and decisions.
- Support solution design, testing, implementation planning, and issue resolution.
- Contribute to Agile delivery activities, including backlog refinement, user story development, and acceptance criteria.
- Develop clear and comprehensive documentation for both technical and business stakeholders.
- Work collaboratively with cross-functional teams to ensure solutions align with business objectives and project timelines.
Required Qualifications
- Minimum 5 years of experience working as a Business Analyst within a banking or financial institution.
- Significant hands-on experience with TSYS/FIS TS2.
- Strong working knowledge of TS2 Options, particularly:
- Authorization
- Terms
- Features
- Strong understanding of credit card products, account processing, authorization, and servicing.
- Proven experience in requirements gathering and documentation within project or program delivery environments.
- Experience conducting gap analysis, process mapping, and solution design.
- Demonstrated ability to translate complex business requirements into functional solutions.
- Strong stakeholder management, communication, and facilitation skills.
- Post-secondary education in any discipline.
Preferred Qualifications
- Experience working with JIRA and Confluence.
- Professional certifications such as:
- CBAP or CCBA
- PMP
- PMI-PBA
- PMI-ACP
- Other recognized Business Analysis, Agile, or Project Management certifications.
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