Dawn InfoTek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We provide high-quality IT professionals to support our clients’ technology transformation and modernization initiatives.
We are seeking an experienced Business Analyst( French Speaking) to support Branch Experiences & Enablement, supports the execution and delivery of technology initiatives that advance the Bank's transformation. This role supports the timely delivery, quality, resiliency, and operational excellence of hardware deployments by coordinating activities across Branch, Project Delivery and project partner teams.
Engagement Details
- Hybrid: 2 to 3 days per week in office
- Location: 2201 Eglinton Ave E, Scarborough
Key Responsibilities
- Support implementation and post-implementation activities by monitoring deployment activities, Branch readiness and communications, and helping drive solution-oriented results.
- Identify and track deployment issues and escalations through to resolution, coordinating with the appropriate project partners and escalating unresolved issues, risks, delays, or deviations from the project plan to the Delivery Lead through clear and timely communication.
- Support deployment schedule coordination, including tracking readiness activities, identifying potential impacts to scheduled deployments, and coordinating rescheduling requests with the appropriate partners.
- Gather, document, and validate business requirements by working with business partners, subject matter experts, technology teams, and project stakeholders.
- Develop and maintain clear business and project documentation, including procedures, workflows, process maps, job aids, deployment documentation, and supporting materials.
- Identify opportunities to improve deployment processes, procedures, and ways of working, and contribute to the development and implementation of project improvements.
- Coordinate with Branch, Project Delivery, business, technology, and external partners to support deliverables and maintain clear communication across stakeholders.
Mandatory Skills:
- 5 + years of Experience in business analysis, project coordination, operations, process improvement, testing, or technology implementation.
2. Fluency in both English and French, with strong written and verbal communication skills and the ability to communicate clearly and effectively with Branch, Project, business, technology, and external partners.
- Ability to work flexible hours and participate in an on-call support environment as business or operational needs require.
Nice to Have:
- Experience and knowledge with retail banking operations is an asset
