Jobs in Vaughan

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Within 25 km of Vaughan

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J&M Group

Business Systems Analyst

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Contract
Apply by: Apr 18, 2027
Posted: Oct 20, 2026

Original job description

We are hiring for a Business Systems Analyst. This role focuses on gathering business requirements, analyzing processes, and supporting software delivery across enterprise systems.

The ideal candidate has 7+ years of business systems analysis experience, with recent experience in hospitality or retail.

What You Bring

7+ years of Business Systems Analysis experience in enterprise environments
Recent experience in the hospitality or retail industry
Experience with CRM, POS, reservation, booking, loyalty, and financial systems
Knowledge of Agile and Waterfall delivery models
Experience with Jira, Confluence, Azure DevOps, or similar tools
Strong requirements gathering, process modeling, documentation, and stakeholder management skills
Experience supporting the full software development lifecycle (SDLC)

What You'll Do

Gather and document business, functional, and non-functional requirements
Lead discovery workshops, stakeholder interviews, and process mapping sessions
Prepare business requirements documents, functional specifications, user stories, acceptance criteria, and process flows
Support backlog management and prioritization
Conduct gap analysis, process improvement, and solution impact assessments
Support UAT planning, execution, defect resolution, and production rollout
Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives

Nice to have

Experience with Property Management Systems (PMS), such as Oracle OPERA, Maestro, or Cloudbeds
Knowledge of Azure or AWS
CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications
Experience using AI tools such as Microsoft Copilot for documentation, requirements management, and user story refinement

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More about this job

Responsibilities

Gather and document business, functional, and non-functional requirements, and lead discovery workshops, stakeholder interviews, and process mapping. Support backlog prioritization, solution assessments, UAT, defect resolution, production rollout, and Agile delivery ceremonies.

Requirements

Requires 7+ years of enterprise business systems analysis experience, including recent experience in hospitality or retail, and familiarity with CRM, POS, reservation, booking, loyalty, and financial systems. Candidates should have strong requirements, process modeling, documentation, and stakeholder management skills, SDLC experience, and knowledge of Agile and Waterfall; relevant certifications and PMS or cloud experience are nice to have.

Skills

Business Systems Analysis
Requirements Gathering
Process Modeling
Stakeholder Management
Requirements Documentation
Functional Specifications
User Stories
Acceptance Criteria
Backlog Management
Gap Analysis
Process Improvement
Impact Assessment
User Acceptance Testing
Agile
Waterfall

Visa sponsorship

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Keywords

Business Systems Analysis
Enterprise Systems
Hospitality
Retail
CRM
POS
Reservation Systems
Booking Systems
Loyalty Systems
Financial Systems
Agile
Waterfall
Jira
Confluence
Azure DevOps
Requirements Gathering
Process Modeling
Stakeholder Management
Functional Specifications
User Stories
Acceptance Criteria
Process Flows
Backlog Management
Gap Analysis
User Acceptance Testing
Property Management Systems
Oracle OPERA
Microsoft Copilot

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