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Within 25 km of Vaughan

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Insight Global

Call Center Representative

Toronto, ON, Canada

$20-$21.25/h · Contract

Within 25 km of Vaughan · About 19 km from the city centre

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Job details

Pay: $20-$21.25/h
Job type: Contract
Apply by: Dec 13, 2026
Experience: 1+ years of experience in financial services, customer service or call centre
Posted: Nov 13, 2026

Original job description

Job Description

Insight Global is looking for a Call Centre Representative to join one of our large clients on a 12-month contract. The Call Centre Representative will support customers with inbound inquiries via phone and chat. This is a customer-facing role focused on answering questions, managing expectations, resolving issues, and providing accurate information.

Handle approximately 50 inbound calls per day

Respond to customer inquiries through phone and chat

Manage customer expectations and provide clear, professional communication

Answer questions related to:

o Company-level/account information

o Taxes

o Remittances

o Letters/documentation for tax agencies

Document interactions and inquiries in the appropriate system

Navigate internal systems to research questions and resolve customer issues

Meet expected service and productivity standards

Required Skills & Experience

1+ years of experience in financial services, customer service or call centre

Basic systems experience, ticketing, ServiceNow, CRM, banking, or case-management systems

Professional communicator who can manage customer inquires and attention to detail

Nice to Have Skills & Experience

Hard-working and dependable

Organized and able to handle a high volume of inquiries, Strong problem-solving skills, Customer-focused attitude

Exposure to banking, financial services, payroll, tax, or another financially focused environment

Compensation:

$20-$21.25/h

Exact compensation may vary based on several factors, including skills, experience, and education.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

*This position is open for candidates in Montreal, Toronto, Halifax and Vancouver. It is hybrid 3 days per week onsite at the office location in each city.

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More about this job

Responsibilities

Handle approximately 50 inbound calls per day and respond to customer inquiries through phone and chat, providing clear information about accounts, taxes, remittances, and tax-agency documentation. Record customer interactions, research questions using internal systems, resolve issues, and meet service and productivity standards.

Requirements

Applicants need at least one year of experience in financial services, customer service, or a call center, along with basic experience using systems such as ticketing platforms, ServiceNow, CRM, banking, or case-management tools. Strong communication, attention to detail, organization, dependability, problem-solving, and a customer-focused approach are sought; experience in a financially focused environment is an asset.

Skills

Customer Service
Inbound Call Handling
Chat Support
Customer Communication
Issue Resolution
Expectation Management
Documentation
Internal Systems Navigation
Ticketing Systems
ServiceNow
CRM Systems
Banking Systems
Case Management
Problem-Solving
Attention to Detail
Financial Services

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Inbound Calls
Chat Support
Financial Services
Account Information
Taxes
Remittances
Tax Agency Documentation
Ticketing Systems
ServiceNow
CRM
Banking Systems
Case Management
Customer Inquiries
Issue Resolution
Documentation
Service Standards
Productivity Standards
Problem-Solving
Attention to Detail
Payroll

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