Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns.
The Jean Tweed Centre is building capacity to transform the level of support for women with substance use, mental health, and gambling concerns.
As the Case Manager, the individual will:
- Lead a collaborative wrap-around process to ensure comprehensive service coordination that reflects individual needs.
- Provide case management support, including counselling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, etc.
- Provide referrals and support to access health and community-based services.
- Complete required case notes, evaluations, and data entry reports in an accurate and timely manner.
- Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centered and anti-oppressive practices.
Responsibilities - Service
- Establish a comprehensive, wholistic, individualized service plan with each client on caseload.
- Lead a collaborative wrap-around process to ensure comprehensive service coordination that reflects individual needs.
- Provide case management support including counselling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, etc.
- Provide referrals and support to access health and community-based services.
- Support activities geared towards establishing and maintaining healthy lifestyles with emphasis on primary health care, mental health, relapse prevention, community engagement, capacity-building, conflict resolution, crisis management and life skills.
- Support clients in self-advocacy and advocate on their behalf in the navigation for social services and access to health care systems.
- Develop and maintain relationships with other service providers and community resources.
- Participate in existing community and service networks.
- Where relevant work support clients in maintaining tenancy.
- Participate in the on-call rotation as required.
- Administration
- Complete required case notes, evaluations, and data entry reports in an accurate and timely manner.
- Collaborate with supervisor to discuss job performance and establish professional goals.
- Engage in ongoing staff development and personal learning as agreed to in performance reviews.
- Organizational
- Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
- Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
- Adhere to the policies and procedures of The Jean Tweed Centre.
- Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
- Maintain a client service orientation including learning about and addressing client needs and concerns.
- Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
- Demonstrate accountability by holding self responsible and following through on commitments.
- Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
- Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.
Hours of Work (37.5hrs/week): Saturday - Wednesday 10:00am- 6:00pm
Location: This position requires on-site work at various sites
- Bachelors Degree in Social Work, or a related discipline.
- A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or related field.
- Expertise in providing counselling and case management to individuals who are experiencing or have experienced a complex history of mental health concerns, substance use, and/or homelessness.
- Working knowledge of best practices in mental health, substance use, harm reduction, trauma and the therapeutic relationship.
- Working knowledge of trauma-informed practice, women-centred principles and best practices for women and substance use.
- Working knowledge of housing, health care and community resources in the Toronto area and related provincial resources.
- Ability to work independently with minimal day-to-day supervision.
- Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills.
