Client Care Representative (Veterinary Receptionist)
Leslieville Animal Hospital | Toronto, ON
Are you passionate about customer service, pet care, and building meaningful relationships with clients? Leslieville Animal Hospital is looking for a compassionate, organized, and professional Client Care Representative (Veterinary Receptionist) to join our team.
As the first and last point of contact for our clients, you'll play an important role in delivering an exceptional client experience while supporting patient care and the day-to-day operations of our busy veterinary hospital.
What You'll Do
- Deliver exceptional customer service to clients and their pets in person, by phone, and through email communication.
- Schedule appointments, manage patient records, process payments, and support daily administrative operations.
- Educate clients on veterinary services, preventative healthcare, pet insurance, nutrition, and follow-up care as directed by the veterinary team.
- Present treatment estimates, answer general questions regarding services and fees, and assist with insurance claim submissions.
- Support patient care by obtaining patient information, weighing pets, recognizing urgent concerns, and communicating effectively with the medical team.
- Maintain a clean, organized, and welcoming hospital environment.
- Contribute to a positive, collaborative team culture focused on exceptional client and patient care.
What We're Looking For
- Previous experience in customer service, reception, hospitality, healthcare, or veterinary medicine.
- Strong communication, multitasking, and organizational skills.
- A compassionate and professional approach when working with clients, pets, and coworkers.
- Ability to remain calm and confident in a fast-paced environment.
- Veterinary clinic experience is an asset but not required.
Why Join Our Team?
- Comprehensive health and dental benefits
- RRSP matching program
- Team appreciation events
- Supportive and collaborative workplace culture
- Opportunities to learn and grow within the veterinary industry
- Employee pet care discounts
- The opportunity to make a meaningful difference in the lives of pets and their families every day
If you're passionate about client service, animal welfare, and being part of a team that genuinely cares, we'd love to hear from you. Apply today on LinkedIn Easy Apply or send your resume to careers@leslievilleanimalhospital.com and help strengthen the human-animal bond through exceptional care.
Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We bring this to life through three promises:
- Our People Promise – To be a great place to work.
- Our Customer Promise – To deliver world-class veterinary care, locally.
- Our Sustainability Promise – To be a force for good.
Guided by our values 'We Care, We Dare, We Share," we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.
Our Commitment to You
Leslieville Animal Hospital has been a trusted part of the Toronto community since 2007. We are committed to creating a supportive, collaborative environment where our team can fully utilize their skills and continue to grow. You will work alongside an experienced, approachable team that values mentorship, communication, and delivers the highest quality care to every patient.
VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.
