We are seeking a highly organized, analytical, and detail-oriented Commercial Energy Contracts Specialist to join our growing Operations team.
This is an exciting opportunity for an individual who enjoys combining administrative precision with analytical thinking while working in a fast-paced and collaborative environment.
In this role, you will be responsible for the accurate administration and processing of commercial natural gas and electricity contracts while supporting the improvement of operational workflows and processes.
Beyond contract administration, you will collaborate across departments, resolve operational challenges, identify opportunities for continuous improvement, and contribute to initiatives that enhance business efficiency and customer service.
This position is ideal for someone who enjoys balancing attention to detail with problem-solving and is looking to build a long-term career within the commercial energy industry.
What You'll Do
Contract Administration & Processing
- Process commercial natural gas and electricity contracts accurately and efficiently, taking territory-specific requirements into consideration.
- Review customer agreements to ensure completeness, accuracy, and compliance with internal policies and supplier requirements.
- Verify customer information and supporting documentation before contract submission.
- Monitor contract progress from submission through completion and proactively resolve discrepancies.
- Coordinate with internal stakeholders and suppliers to ensure timely contract execution.
Operational Analysis & Reporting
- Analyze contract activity and operational data to identify trends, discrepancies, and opportunities for improvement.
- Prepare, maintain, and update daily reports using Microsoft Excel and other reporting tools.
- Monitor key operational metrics and identify opportunities to improve accuracy, productivity, and overall performance.
Process Improvement & Problem Solving
- Evaluate existing workflows and recommend improvements to streamline operations, increase productivity, and reduce errors.
- Investigate contract-related issues, identify root causes, and develop practical solutions in collaboration with cross-functional teams.
- Identify recurring operational challenges and recommend preventative measures.
- Participate in continuous improvement initiatives that enhance operational efficiency and customer experience.
- Embrace new technologies and innovative approaches to improve existing processes.
Cross-Functional Collaboration & Documentation
- Collaborate with Sales, Customer Experience, Finance, and Operations teams to ensure seamless contract processing.
- Build strong working relationships across departments to improve communication and operational coordination.
- Act as a reliable operational resource for internal stakeholders.
- Develop, maintain, and update accurate documentation of operational procedures and workflows to ensure consistency and audit readiness.
- Maintain Standard Operating Procedures (SOPs) to reflect evolving processes and ensure teams have access to current guidance.
- Assist with training team members on new procedures and operational best practices.
- Ensure adherence to internal policies and applicable industry requirements.
What You'll Bring
We're looking for someone who:
- Enjoys solving problems and finding more efficient ways of working.
- Takes ownership of responsibilities and follows tasks through to completion.
- Thrives in a collaborative, fast-paced, and performance-driven environment.
- Demonstrates exceptional attention to detail and strong organizational skills.
- Is naturally curious and continuously looks for opportunities to improve processes.
- Communicates confidently and effectively with colleagues across multiple departments.
- Demonstrates initiative, adaptability, and a solutions-focused mindset.
- Is eager to learn and grow within an evolving organization.
Requirements
Qualifications
Required
- Postsecondary education in Business Administration, Commerce, Operations Management, or a related field, or equivalent practical experience.
- 1–3 years of experience in contract administration, operations, customer service, utilities, energy, finance, or a related administrative role.
- Strong organizational skills and exceptional attention to detail.
- Excellent analytical, critical-thinking, and problem-solving abilities.
- Intermediate Microsoft Excel skills, including formulas, Pivot Tables, and XLOOKUP/VLOOKUP.
- Strong written and verbal communication skills.
- Ability to prioritize and manage multiple tasks in a high-output, performance-driven environment.
- Positive attitude with a collaborative and solutions-focused approach.
Preferred Assets
Experience with any of the following will be considered an asset:
- Commercial energy, utilities, telecommunications, insurance, financial services, or contract administration.
- CRM or Contract Management Systems.
- Microsoft Power BI.
- Process mapping or workflow improvement.
- Lean or Continuous Improvement methodologies.
Why Join Us?
Join a growing organization where operational excellence, innovation, and continuous improvement are valued. This role offers the opportunity to develop your expertise in commercial energy operations, collaborate with cross-functional teams, and make a meaningful contribution to business performance and customer experience.
