About Taylor+
At Taylor+ we believe that adding value for our customers In Commercial Office, Retail or Industrial assets is fundamental to our approach. Our Taylor+ approach will seek innovative ways to support the success of our customers and will find opportunities for customer and customer employee engagement. We realize that to be truly different as a Company, the Taylor+ approach must be innovatively built for our customers and teammates to establish the value of the Taylor+ environments.
Community Leader Associate
This junior-mid level role requires a highly motivated individual to be responsible to lead the day-to-day customer experience mandate working alongside the Community Leader for a commercial real estate portfolio. In your customer first mentality, you build relationships with community customers, your colleagues, external contractors, while working closely with the Taylor Co. leadership team.
You have responsibilities for supporting the community planning, client reporting, administration, operational & technical, expenses, budgeting, capital planning & execution, construction and sustainability.
TayIor+. is an organization that puts customers and clients first. We believe in success by anticipating needs, being honest and considerate. All Taylor Co. team members go above and beyond in this pursuit.
You will be responsible for supporting:
- Customer, client and colleague satisfaction
- Responsibilities towards the Taylor+ Community Plan(s)
- Client(s) relationship building and reporting
- Community engagement, leasing support, alternative revenue generation
- The administration of the community; including AR, AP, financial statement interpretation, lease administration, Procore etc.
- Support budgeting and implementation. This includes revenue assumptions, projects, cost allocation, forecasts and monthly performance
- Support operating & capital expense tracking and entries in Yardi
- Support planning around the community operations; overall community appearance, efficiency / effectiveness of contracts, construction, systems, preventive maintenance, fire & life safety, emergency management, sustainability
- Support in the programming of amenity spaces and coordinating events and activations with the overall oversight on the customer experience component
- Support the collaboration between different asset classes in the portfolio to ensure a cohesive flow of the vision for the asset
To succeed in this role:
- Minimum of 5+years direct work experience in a commercial real estate portfolio
- Working knowledge of Angus, Yardi, Procore, MS Office and Canva
- Must be flexible with working hours to meet the needs of our customers and colleagues
- Thrive in an organization that constantly will evolve and adapt
- Sharing knowledge and close collaboration with the Community teams and Taylor Co. leadership within a reciprocal environment
- Ability to support, lead and influence teams, vendor relationships and customers
- Driven to achieve results and continuously striving to deliver the highest performance through creative thinking
