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LanceSoft, Inc.

Contact Center Solution Architect

Toronto, ON, Canada

Pay Range: CAD 750-80/hr · Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: Pay Range: CAD 750-80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posted: Oct 26, 2026

Original job description

Pay Range: CAD 750-80/hr

IVR / Contact Centre Solution Architect (Salesforce experience with Amazon Connect)

Experience Required: 10 & Above

IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).(2) Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.(3) Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.(4) Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.(5) Experience Customizing Salesforce Components Apex| Flows and Process Builders.(6) Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.(7) Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.(8) Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.(9) Support Deployment and Lead the Teams.(10) Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect)

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Requirements

Requires 10 or more years of experience designing, configuring, and implementing contact center solutions, with Salesforce Service Cloud Voice and Amazon Connect experience preferred. Candidates should have expertise in CRM, telephony, customer service operations, Salesforce integrations and customization, and voice and digital channel routing.

Skills

Salesforce Service Cloud Voice
Amazon Connect
IVR
CRM
Telephony
Customer Service Operations
Salesforce Integrations
Omnichannel Routing
Salesforce Agentforce
Apex
Salesforce Flows
Process Builder
Contact Lens
Team Leadership

Visa sponsorship

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Keywords

Salesforce
Salesforce Service Cloud Voice
Amazon Connect
IVR
Contact Center
CRM
Telephony
Customer Service Operations
Voice-Enabled Contact Center
Salesforce Integrations
Omnichannel Routing
Digital Channels
Salesforce Agentforce
Apex
Salesforce Flows
Process Builder
Contact Lens
IVR Flows
Queues
Routing Profiles
Technical Specifications
Solution Design
Deployment
Team Leadership

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