Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 1 day ago
Licensed Optician-Vaughan, ON-LensCrafters
EssilorLuxottica Group
Vaughan, ON
Added 1 day ago
Full Stack Developer, Investly
Fidelity Canada
Toronto, ON
Added 1 day ago
Associate, Investment Banking, Financial Institutions Group (FIG) - Toronto, ON
Scotiabank
Toronto, ON
Added 1 day ago
Manager, Performance Enablement - Global HR
Scotiabank
Toronto, ON
Added 1 day ago
Brand Ambassador - Youth Sports
Community Sports Partners
Toronto, ON
Added 1 day ago
Brand Ambassador - Youth Sports
Community Sports Partners
Toronto, ON
Added 1 day ago
Administrative Assistant
Canada Post - Postes Canada
Toronto, ON
Added 1 day ago
Senior Accounting And Financial Analyst
Hydro One Networks Inc
Toronto, ON
Added 1 day ago
Senior Conversation Designer, AI & Virtual Agents
GFT Technologies SE
Toronto, ON
Added 1 day ago
Community Worker Food Access and Supportive Employment
Neighbours Community Homes
Toronto, ON
Added 1 day ago
Account Executive
Vistar Media
Toronto, ON
Added 1 day ago
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
RQ10575 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
Added 1 day ago
Online Supervisor
Global News
Toronto, ON
Added 1 day ago
IG
Data Engineer
Insight Global
Toronto, ON
- $60 to $80 CAD / hour
Added 1 day ago
IG
Business Intelligence Lead
Insight Global
Toronto, ON
- $60 to $88 CAD / hour
Added 1 day ago
Contact Center Solution Architect
LanceSoft, Inc.
Toronto, ON
Added 1 day ago
Senior Technical Support Specialist
EGATE Networks
Toronto, ON

LanceSoft, Inc.

Contact Center Solution Architect

Toronto, ON, Canada

Pay Range: CAD 750-80/hr · Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Range: CAD 750-80/hr
Job type: Contract
Apply by: Nov 25, 2026
Posted: Oct 26, 2026

Original job description

Pay Range: CAD 750-80/hr

IVR / Contact Centre Solution Architect (Salesforce experience with Amazon Connect)

Experience Required: 10 & Above

IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).(2) Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.(3) Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.(4) Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.(5) Experience Customizing Salesforce Components Apex| Flows and Process Builders.(6) Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.(7) Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.(8) Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.(9) Support Deployment and Lead the Teams.(10) Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect)

Apply About employer

More about this job

Requirements

Requires 10 or more years of experience designing, configuring, and implementing contact center solutions, with Salesforce Service Cloud Voice and Amazon Connect experience preferred. Candidates should have expertise in CRM, telephony, customer service operations, Salesforce integrations and customization, and voice and digital channel routing.

Skills

Salesforce Service Cloud Voice
Amazon Connect
IVR
CRM
Telephony
Customer Service Operations
Salesforce Integrations
Omnichannel Routing
Salesforce Agentforce
Apex
Salesforce Flows
Process Builder
Contact Lens
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Salesforce Service Cloud Voice
Amazon Connect
IVR
Contact Center
CRM
Telephony
Customer Service Operations
Voice-Enabled Contact Center
Salesforce Integrations
Omnichannel Routing
Digital Channels
Salesforce Agentforce
Apex
Salesforce Flows
Process Builder
Contact Lens
IVR Flows
Queues
Routing Profiles
Technical Specifications
Solution Design
Deployment
Team Leadership

Report this job