Aquent is partnering with a leading Canadian retail organization to find an experienced
Copywriter to support its customer loyalty and rewards program. This
contract opportunity is ideal for a writer who combines creative storytelling with an understanding of loyalty programs, credit cards, and financial services communications.
You’ll develop engaging, customer-focused messaging across digital and promotional channels, helping customers understand rewards, offers, and financial benefits while ensuring accuracy, brand consistency, and compliance.
What You’ll Do
- Write compelling copy for loyalty and rewards campaigns across email, web, mobile apps, social media, and point-of-purchase communications.
- Translate complex financial products, rewards structures, promotional terms, and eligibility requirements into clear, customer-friendly messaging.
- Develop campaign headlines, email subject lines, body copy, calls to action, and promotional content.
- Partner with marketing, design, product, and other stakeholders to deliver consistent messaging across channels.
- Adapt copy for different customer segments while maintaining a consistent brand voice and tone.
- Incorporate legal and compliance feedback to ensure accurate financial and promotional communications.
- Collaborate on copy style guides and tone-of-voice standards.
- Manage multiple projects and deadlines in a fast-paced marketing environment.
What You’ll Bring
- Professional copywriting experience with a portfolio demonstrating loyalty, rewards, credit card, or financial services communications.
- Experience writing for loyalty and rewards programs, including member communications, promotional offers, or customer engagement campaigns.
- Background writing for financial institutions, financial products, or regulated consumer financial services.
- Ability to simplify complex financial terminology and promotional conditions into clear, engaging language.
- Hands-on experience writing digital marketing copy, particularly email and web communications.
- Understanding of legal and compliance review processes for customer-facing marketing materials.
- Strong editing, proofreading, communication, and stakeholder collaboration skills.
- Ability to work independently, manage multiple deadlines, and incorporate feedback efficiently.
- A relevant writing portfolio is required.
Nice to Have
- Experience writing credit card rewards, cashback, points, or cardholder benefit communications.
- CRM, lifecycle marketing, or personalized customer engagement experience.
- Experience supporting large Canadian retail brands or financial institutions.
- Experience writing in-app notifications, mobile messaging, or retail point-of-purchase materials.
- Experience contributing to brand voice and style guidelines.
- Familiarity with Canadian financial services marketing requirements.
Why Apply?
- Work on a well-established Canadian loyalty program with a large customer audience.
- Create customer-facing communications across multiple digital channels.
- Combine creative storytelling with loyalty, rewards, and financial services expertise.
- Enjoy a primarily remote arrangement with limited in-office requirements.
- Join an established creative team with the potential for ongoing contract work.
To Apply
Please submit your resume and a portfolio or writing samples demonstrating relevant loyalty, rewards, financial services, or digital marketing copywriting experience.
