Why Meridian?
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Find our story here: About Meridian
About this opportunity:
Reporting to the Director, Corporate Communications, the Corporate Communications Specialist helps design and continuously improve Meridian's digital employee communications experience, ensuring employees can easily find, understand and act on the information they need. The role combines exceptional internal communications and storytelling with digital channel management, knowledge management, data and AI fluency.
The successful candidate is a proactive communications professional who is comfortable experimenting with new tools and ways of working. They manage core internal communications channels and events, create content across formats, and use sound judgment, data and emerging technology to improve how communications are planned, produced, governed, discovered and measured.
What you'll do:
Digital content and channels
- Manage and continuously improve Meridian's enterprise internal communications channels, including the intranet, enterprise newsletters, town halls, and other digital employee communications.
- Serve as a channel expert, advising on the most effective format, structure, timing, and digital experience for employee communications.
- Publish and maintain content in SharePoint and other content management systems, overseeing templates, editorial standards and publishing practices.
- Own and continuously improve communications content governance, including information architecture, metadata, content lifecycle, search and discoverability, working with business content owners and technology partners to maintain trusted, AI-ready information.
- Work with decentralized content owners to improve content quality, accessibility, consistency, and usability through clear standards, templates, toolkits and self-serve resources, while maintaining appropriate governance and escalation pathways.
- Apply AI-ready content principles, including clear page structures, meaningful titles, structured information, and accessible web content.
- Create and adapt multimedia communications, including presentations, videos and digital assets, using tools such as Canva, Adobe Creative Cloud, Bynder or similar platforms.
AI, innovation, and knowledge management
- Use generative AI and emerging technologies to improve content development, research, synthesis, planning, measurement, workflow efficiency, and knowledge sharing.
- Experiment with and test prompts, agents, emerging AI capabilities, automated workflows and low/no-code solutions to identify and help implement solutions that improve how the team works and scale communications support.
- Apply critical thinking, fact-checking and communications judgment to AI-generated outputs to ensure they are accurate, appropriate and aligned with Meridian standards.
- Maintain trusted communications knowledge, resources, templates and processes so information is current, organized and easy to find.
Internal communications and storytelling
- Develop clear, compelling content for enterprise communications programs and major corporate initiatives, including intranet articles, newsletters, executive messages, presentations, speeches, scripts, key messages, videos, Q&As, town halls and the annual report.
- Translate complex business information into accessible, audience-focused communications that explain what is changing, why it matters and what employees need to know or do.
- Support enterprise communications programs, campaigns, leadership events and strategic initiatives, balancing planned work with emerging priorities.
- Script, film and edit internal communications videos in line with brand standards to support executive communications.
- Apply strong editorial judgment and quality control to ensure communications are clear, accurate, accessible, and consistent with Meridian's voice.
Measurement, planning and team support
- Lead communications measurement and intelligence, using channel, search, content-health and employee behaviour data to assess reach, findability, understanding, adoption and action; identify trends; and recommend improvements to content, channels and communications approaches. Conduct experiments and A/B tests where appropriate.
- Coordinate enterprise town halls, live events and employee sessions, including workbacks, milestones, speaker materials, rehearsals and digital event logistics.
- Manage the internal communications calendar and collaborate with the external communications specialist to maintain an integrated view of enterprise milestones, campaigns, events and amplification opportunities.
- Oversee communications intake and triage, including the Corporate Communications mailbox, and use automation and self-service approaches to improve efficiency while providing flexible execution support across team priorities.
- Take ownership of assignments, anticipate requirements and risks, and keep multiple deliverables and stakeholders on track.
What you'll bring:
- 5+ years of progressive experience in corporate, internal, employee or digital communications, or a related field.
- Post-secondary education in communications, public relations, journalism, digital media, marketing or a related discipline, or an equivalent combination of education and experience.
- Curiosity, critical thinking and a proactive, solutions-oriented approach to communications, technology and new ways of working.
- Exceptional writing, editing, proofreading and storytelling skills, with experience creating communications across multiple formats and channels.
- Ability to simplify complex business, research or technical information and create clear, compelling content for different audiences.
- Experience managing digital communications channels and publishing in SharePoint or another enterprise content management system.
- Demonstrated AI fluency, including using generative AI for content, research, synthesis or workflow improvement, and comfort experimenting with prompts, agents and emerging capabilities.
- Understanding of digital content structure, metadata, search optimization, discoverability and content governance.
- Experience using communications analytics to assess performance, identify insights and inform recommendations.
- Strong project management, organizational and relationship-building skills, with the ability to manage multiple priorities and move work forward independently.
- Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.
The following would be an asset:
- Experience developing AI agents, automated workflows or low/no-code solutions.
- Knowledge of information architecture, knowledge management or intranet governance.
- Experience with Power Automate, Power BI, Microsoft Fabric or similar analytics and data visualization tools.
- Graphic design, multimedia or video production and editing experience.
- Experience supporting virtual or hybrid events and live production.
- Experience in financial services, a regulated industry, or a complex enterprise environment.
This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.
Salary Range: CAD $59,800.00 to $85,000.00 annually.
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Office Location:
Toronto Corporate Office located at 3280 Bloor St W, Etobicoke, ON.
This is a hybrid role.
Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to delight your candidates and clients
- You'll get to work with and learn from diverse industry leaders
- Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
- This isn't your typical "corporate" job. We work hard and we have fun!
Build the Future of Banking with Us
At Meridian, we’re not just adapting to the future - we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:
- Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
- Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
- Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
- Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.
Our Commitment to Belonging
At Meridian, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our Members, communities, and one another.
We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.
To learn more about DEIBR at Meridian, visit meridiancu.ca.
Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.
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Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
