Jobs in Vaughan

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Within 25 km of Vaughan

Added 23 days ago
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Cascades

Customer Fulfillment Specialist

Vaughan, ON, Canada

Annual salary between $52,000 and $61,000 · Full-time

Within 25 km of Vaughan · About 5.3 km from the city centre

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Job details

Pay: Annual salary between $52,000 and $61,000
Job type: Full-time
Apply by: Nov 13, 2026
Posted: Oct 14, 2026

Original job description

Welcome to Cascades!

Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.

Join SAMANTHA SAMUEL's team as a Customer Fulfillment Specialist in Vaughan and help build a more sustainable future.

What’s In It For You

Taking care of our people is in our nature - so you’ll enjoy:

Annual salary between $52,000 and $61,000
Profit sharing and an employee share purchase plan
A hybrid work model: 3 days in office, 2 days remote
A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
An annual allowance to spend on goods and services of your choice
A yearly wellness program and employee assistance program
A collaborative, respectful, and people-centered workplace

Your Role

As Customer Fulfillment Specialist, you’ll take on real challenges that bring out your full potential.

Your Scope Includes

Respond to customer inquiries via phone, email, and internal systems, ensuring timely, professional, and accurate communication
Process, track, and update customer orders while maintaining a high level of accuracy
Troubleshoot and resolve customer issues, coordinating with internal teams such as logistics, billing, and fulfillment
Monitor open cases, follow up on pending requests, and ensure resolution within established service level agreements (SLAs)
Maintain accurate documentation of customer interactions, requests, and resolutions
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements
Support reporting, system updates, and team knowledge sharing as needed

What You Bring

You're a natural fit for Customer Fulfillment Specialist if you have:

Experience in customer service, order management, or a similar client-facing role
Strong communication skills with the ability to manage customer interactions professionally and effectively
Excellent organization and time management skills, with the ability to handle multiple priorities
Problem-solving abilities and a proactive approach to resolving issues
Attention to detail and accuracy in processing orders and maintaining records
Ability to collaborate cross-functionally with internal teams
Comfort working with CRM systems and order management tools

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Customer Fulfillment Specialist in Vaughan.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

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More about this job

Responsibilities

Respond to customer inquiries, process and track orders, resolve issues in coordination with internal teams, and follow up on open cases to meet service level agreements. Maintain accurate records and support reporting, system updates, knowledge sharing, and continuous process improvement.

Requirements

Candidates should have experience in customer service, order management, or a similar client-facing role, along with strong communication, organization, and time-management skills. They should be detail-oriented problem-solvers who can collaborate across teams and use CRM systems and order management tools.

Skills

Customer Service
Order Management
Customer Communication
Organization
Time Management
Problem-Solving
Attention to Detail
Cross-Functional Collaboration
CRM Systems
Order Management Tools
Case Management
Issue Resolution
Documentation
Process Improvement
Reporting

Benefits

Profit Sharing
Employee Share Purchase Plan
Hybrid Work Model
Group Insurance
Telemedicine
Annual Goods and Services Allowance
Wellness Program
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Hiring contact

Samantha Samuel

Keywords

Customer Fulfillment
Customer Service
Order Management
Customer Inquiries
Order Processing
Order Tracking
CRM Systems
Order Management Tools
Customer Issue Resolution
Logistics
Billing
Fulfillment
Service Level Agreements
Case Management
Continuous Improvement
Process Enhancements
Reporting
System Updates
Team Knowledge Sharing
Packaging and Containers Manufacturing

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