Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 21 days ago
MI
Senior Manager, Fund Accounting, Private Markets
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
Added 21 days ago
WO
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Brampton, ON
- $19.6 to $24.6 CAD / hour
Added 21 days ago
Team Lead
University Health Network
Toronto, ON
Added 21 days ago
Senior Software Engineer - .NET, C# & APIs
Capco
Toronto, ON
Added 21 days ago
Customer Service Representative
ZIM
Toronto, ON
Added 21 days ago
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
Added 21 days ago
Cashier, Hourly Part Time Night
Shoppers Drug Mart
Toronto, ON
Added 21 days ago
Grocery Associate
Walmart
Toronto, ON
Added 21 days ago
Research Coordinator - Institute for Mental Health Policy Research
CAMH
Toronto, ON
Added 21 days ago
Field Support Specialist
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Vaughan, ON
Added 21 days ago
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Toronto, ON
Added 21 days ago
Parts and Service Coordinator - Heavy Equipment
DEG Services
Concord, ON
Added 21 days ago
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Added 21 days ago
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Added 21 days ago
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Toronto, ON
Added 21 days ago
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Toronto, ON
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Toronto, ON
Added 21 days ago
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Michael Garron Hospital
Toronto, ON
Added 21 days ago
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Added 21 days ago
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Michael Garron Hospital
Toronto, ON
Added 21 days ago
Anaesthesia Assistant (Operating Room)
Michael Garron Hospital
Toronto, ON
Added 21 days ago
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Michael Garron Hospital
Toronto, ON
Added 21 days ago
Registered Practical Nurse (Psychiatric Emergency Zone)
Michael Garron Hospital
Toronto, ON
Added 21 days ago
Registered Practical Nurse (Operating Room)
Michael Garron Hospital
Toronto, ON
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Protection Agent
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Toronto, ON

ZIM

Customer Service Representative

Toronto, ON, Canada

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Posted: Oct 15, 2026

Original job description

Main purpose of the role

The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo, track and trace cargo movements, schedule inquiries, invoicing and solving at times complex issues for customers to ensure the timely reception / shipping of their cargo from all over the world.

Key responsibilities

Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers' needs and providing accurate, valid and complete information
Responding to all types of queries via email and entering notes / making adjustments to customer profiles as needed in ZRM + coding call categories for tracking purposes

Requirements

High school diploma or general education degree (GED)
One-year related experience and/or training; or equivalent combination of education and experience
Bilingual an asset but no required (English strong written and verbal a must)
Computer Literacy (word, excel, outlook)
Ability to maintain working hours in different time zones for back up on occasion (particularly Pacific Time one)

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More about this job

Responsibilities

The Customer Service Representative will manage incoming calls and emails to assist customers with cargo tracking, scheduling, and invoicing inquiries. They are responsible for maintaining accurate customer records and resolving complex issues to ensure timely cargo movement.

Requirements

Candidates must have a high school diploma or GED and at least one year of related experience. Strong written and verbal English skills and computer literacy in Microsoft Office are required.

Skills

Customer Service
Phone Support
Email Communication
Cargo Tracking
Invoicing
Problem Solving
Data Entry
Microsoft Word
Microsoft Excel
Microsoft Outlook
Time Management
Communication Skills

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Cargo
Logistics
Invoicing
Data Entry
Microsoft Office
Word
Excel
Outlook
ZRM
Tracking
Communication
Time Zones

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