Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 21 days ago
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Added 21 days ago
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ZIM Integrated Shipping Services

Customer Service Representative

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

Main purpose of the role

The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo, track and trace cargo movements, schedule inquiries, invoicing and solving at times complex issues for customers to ensure the timely reception / shipping of their cargo from all over the world.

Key Responsibilities

Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers' needs and providing accurate, valid and complete information
Responding to all types of queries via email and entering notes / making adjustments to customer profiles as needed in ZRM + coding call categories for tracking purposes

Requirements:

Requirements

High school diploma or general education degree (GED)
One-year related experience and/or training; or equivalent combination of education and experience
Bilingual an asset but no required (English strong written and verbal a must)
Computer Literacy (word, excel, outlook)
Ability to maintain working hours in different time zones for back up on occasion (particularly Pacific Time one)

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More about this job

Responsibilities

Handle customer inquiries by phone and email, providing accurate information about cargo, tracking, schedules, and invoicing. Resolve customer issues, update customer profiles in ZRM, and code call categories to support tracking and timely cargo shipments and receipts.

Requirements

A high school diploma or GED and one year of related experience or training are required, or an equivalent combination of education and experience. Strong written and verbal English, computer literacy with Word, Excel, and Outlook, and occasional flexibility to cover different time zones are required; bilingual ability is an asset but not required.

Skills

Customer Service
Verbal Communication
Written Communication
Active Listening
Customer Needs Assessment
Email Support
Call Management
Cargo Tracking
Issue Resolution
Data Entry
Customer Profile Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Time Zone Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Phone Support
Email Support
Cargo
Cargo Tracking
Track And Trace
Schedule Inquiries
Invoicing
Issue Resolution
Customer Profiles
ZRM
Call Categories
Microsoft Word
Microsoft Excel
Microsoft Outlook
Transportation
Logistics
Supply Chain
Written Communication
Verbal Communication
Time Zone Coverage

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