JOB DESCRIPTION
Location: Brampton, ON - 5x Per Week
Employment: 6-Month Contract + Extension
Pay: $18.00-$19.00 Per Hour
Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment.
You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership.
REQUIRED SKILLS AND EXPERIENCE
- 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment.
- Bilingual proficiency is mandatory, must be fluent in English and at least one of the following languages: Italian, Spanish, French, Chinese, or Arabic.
- Advanced Microsoft Office 365 proficiency is essential, particularly Excel, Outlook, Teams, and PowerPoint.
- Exceptional verbal and written communication skills and a demonstrated commitment to outstanding customer service.
- Strong organizational, multitasking, problem-solving, and time-management abilities.
- Ability to manage competing priorities, resolve operational challenges, and perform effectively under pressure.
- Experience with multiple vendors.
NICE TO HAVE SKILLS AND EXPERIENCE
- Education/background in Marketing, Communications, Transportation/logistics exposure
- Ideally Customer Service experience in Supply Chain
- Experience working in a fast-paced/high-volume environment
- Experience presenting information or reporting to senior leadership
- Strong Excel/data/table skills Customer/vendor relationship management experience
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
