Job Title: D365 Consultant Location: Downtown Toronto (3x per week on-site) Job Type: 9-month Contract to start
We are seeking an experienced Dynamics 365 (CRM/CE) Consultant to serve as a pivotal bridge between business stakeholders and technical delivery team. Our client recently went live with a new enterprise CRM solution built directly on top of Microsoft Dynamics 365. As they enter post-launch stabilization and optimization, this role will lead critical rework initiatives, address post-implementation gaps, and guide the long-term solution roadmap. The technical delivery team is actively executing build work, but the project requires senior functional and configuration oversight. You will act as the solution anchor - guiding business leaders on how to best leverage standard D365 functionality, translating operational needs into clear functional specifications, and ensuring external/internal technical consultants align with architecture best practices.
Responsibilities:
Business Guidance & Adoption: Partner with department leads to understand operational bottlenecks post-go-live. Advise stakeholders on out-of-the-box (OOTB) capabilities versus custom builds to maximize platform value and minimize technical debt. Technical Oversight & Governance: Provide functional leadership and oversight to technical consultants and developers. Review configurations, customizations, and proposed rework to ensure quality, performance, and alignment with business objectives. Hands-on Configuration: Lead and execute core Dynamics 365 system configuration, including entities, fields, business rules, workflows, Power Automate cloud flows, model-driven apps, forms, views, and security role modeling. Rework & Solution Remediation: Audit the recent go-live deployment, identify functional discrepancies or performance issues, and coordinate structured rework and optimization sprints. Requirements & Solution Design: Translate ambiguous business requirements into robust functional designs, user stories, acceptance criteria, and clear technical specifications for the build team. Testing & Release Support: Define functional test cases, oversee User Acceptance Testing (UAT), and validate changes prior to production release.
Qualifications:
Platform Expertise: 5+ years of practical experience implementing, configuring, and optimizing Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, or Custom Model-Driven Apps). Technical & Functional Balance: Demonstrated ability to understand the underlying data model, SDK extensions, and integration points while maintaining deep domain knowledge of core CRM processes (lead-to-opportunity, customer service/case management, lifecycle management). Power Platform Proficiency: Solid hands-on experience using Power Apps (Model-Driven), Power Automate, and Dataverse environment administration. Consulting & Leadership Skills: Proven track record in a lead or advisory capacity - guiding business stakeholders through change while steering technical teams on architecture and design standards. Remediation Experience: Prior experience stepping into mid-flight projects, post-go-live stabilization phases, or system recovery/rework environments is highly preferred. Communication: Exceptional verbal and written communication skills with the ability to articulate technical concepts to non-technical business leaders and vice versa.
