The Child Youth and Emerging Adult Program (CYEAP) at CAMH is located at the redeveloped Queen Street Site of CAMH. As an integral part of the ambitious growth agenda for CAMH, CYEAP teams serve children, youth and emerging adults who have mental health and/or addiction challenges along with their families and caregivers. These services are closely aligned with our Research Centres including the Slaight Centre, McCain Centre for Child, Youth and Family Mental Health and the Cundill Centre for Child and Youth Depression.
Reporting to the Senior Manager, the full-time, temporary (6 months) Department Secretary will work collaboratively with the clinical team in various outpatient services within CYEAP to provide administrative support where needed and ensure the smooth and effective operation of the service. This position requires a considerable degree of client contact, both in person and on the telephone as well as exercising the utmost discretion in maintaining confidentiality.
Responsibilities
Your accountabilities will include triaging incoming telephone inquiries from clients, families and community agencies/physicians, booking client appointments, document preparation, inter-service correspondence, organization and management of daily clinical service schedules and managing referrals. You will conduct I-CARE Scheduler and Power Chart data entry and register clients, all while ensuring the accuracy of the data. You will be preparing and managing clinical charts, filing and photocopying clinical documents, and ordering medical and administrative supplies. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. You may also be required to perform other related duties as needed and work flexible hours. This position is located at the Queen Street site.
Qualifications
The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, plus two (2) years secretarial/administrative experience. A diploma in medical administration is considered an asset. You will have sound analytical, problem-solving skills and also possess strong administrative skills, including the ability to maintain accurate records, familiarity with accounts payable/receivable, and general office management. You must be proficient with web-based databases and programs, Microsoft Office applications such as Word, Excel, PowerPoint, and the Internet. Familiarity with Cerner software systems, OHIP billing as well as electronic patient charting is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with database management would be considered a further asset, as would experience in client services. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. As the successful candidate, you must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.
All applicants offered and accepting employment must complete a Vulnerable Sector Police Records Check. The offer of employment will be conditional upon receipt of the satisfactory Vulnerable Sector Police Records Check.
Salary Range: $26.80 – $33.05 per hour
If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.
CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.
CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.
CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.
Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca.
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