Job Title: Desktop Engineer
Location: Toronto, ON | Work Model: Hybrid – 2 days onsite per week
Contract Duration: 18 months | Extension/Conversion: Possible
Work Schedule: 37.5 hours per week (7.5 hours/day); some flexibility outside regular business hours
Role Overview: Seeking an experienced Desktop Engineer / IT Build Analyst to manage Windows device compliance, patch remediation, and endpoint maintenance across a large enterprise environment. The role focuses on troubleshooting non-compliant devices, maintaining security standards, and developing PowerShell automation to streamline recurring remediation tasks.
The position involves both project work and business-as-usual (BAU) activities within a six-member core team.
Key Responsibilities
- Device Compliance & Patch Management: Diagnose and remediate Windows OS, Microsoft Office, driver, and configuration compliance issues.
- PowerShell Automation: Develop, test, and deploy scripts to automate recurring compliance fixes, patching, and routine maintenance.
- Endpoint Management: Collaborate with endpoint management teams to coordinate updates, minimize user disruption, and improve compliance processes.
- Windows 11 Upgrades: Support Windows 11 upgrades, configurations, and compliance requirements.
- Enterprise Application Management: Own selected enterprise applications, coordinate with vendors, and assess version releases for potential impacts.
- Advanced Troubleshooting: Resolve escalated patching, driver, and endpoint issues; perform root-cause analysis and document remediation activities.
- Stakeholder Collaboration: Work with helpdesk, IT, and endpoint teams to improve workflows and communicate with end users as needed.
Required Qualifications
- 6+ years of experience in desktop support, workstation maintenance, patch management, and device compliance.
- Strong knowledge of Windows 11, including OS configuration, patching, and driver management.
- Proficiency in PowerShell scripting and automation.
- Experience with patch management tools, endpoint management solutions, and automation frameworks.
- Strong troubleshooting, analytical, and problem-solving skills.
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
Preferred Qualifications
- Experience with Microsoft Intune / Endpoint Manager or SCCM.
- Understanding of security compliance standards and endpoint management best practices.
- Previous banking experience and experience supporting large enterprise environments.
- Certifications such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
Ideal Candidate: A hands-on Desktop Engineer with strong Windows 11, patch remediation, endpoint compliance, and PowerShell automation experience, ideally from a banking or large enterprise environment.
