Director, IT Business Unit – Toronto
The mandate
As Director of the IT Business Unit in Toronto, you will have end-to-end responsibility for building and scaling ALTEN Canada’s IT services business in Ontario.
This is a hands-on leadership role combining business strategy, client development, P&L ownership, consultant management and delivery development. You will define the market approach, grow strategic accounts, build new client relationships and help expand ALTEN Canada’s IT delivery capabilities in Toronto.
The role is designed for a commercially driven leader who can think strategically, build from the ground up and personally drive execution.
What you will lead
- Define and execute the Ontario IT services strategy and 2027–2030 commercial roadmap.
- Build and own the business plan for the Toronto IT Business Unit, including market priorities, growth targets, revenue, gross margin and profitability.
- Identify priority industries, strategic accounts, technology disciplines and service offerings with the strongest potential for growth.
- Develop a balanced services portfolio spanning staff augmentation, project-based and turnkey solutions, and local, onshore and offshore delivery models.
- Grow existing Canadian and global accounts through structured account planning, cross-selling and senior stakeholder engagement.
- Generate new business through targeted market development, executive-level prospecting, consultative selling, proposal leadership and contract negotiation.
- Own the full P&L and commercial performance of the portfolio, including revenue, gross margin, pricing, forecasting and budget discipline.
- Oversee consultants assigned to client engagements, maintaining strong performance, engagement, retention and client satisfaction.
- Partner closely with recruitment, technical, delivery, HR and finance teams to align client demand, talent capacity, pricing and delivery feasibility.
- Lead the expansion of ALTEN Canada’s IT delivery capabilities from Montreal into Toronto, identifying opportunities to move from individual consulting mandates toward higher-value project and solution-based engagements.
- Establish and monitor clear KPIs across pipeline, sales conversion, account growth, consultant utilization, delivery performance and profitability.
- Over time, build, structure and lead the Toronto IT business team in line with the growth of the portfolio.
What you bring
- 10+ years of progressive experience in IT consulting, technology services or professional services, with significant responsibility for business development and account growth.
- Proven experience building or scaling a business unit, market, practice or strategic portfolio, with measurable commercial results.
- Strong knowledge of the Ontario IT services market, enterprise buying processes and competitive landscape.
- A demonstrated ability to develop senior client relationships and open new enterprise accounts.
- Strong commercial and financial acumen, including pricing, forecasting, gross-margin management, budgeting and P&L accountability.
- Experience leading complex sales cycles involving technical/delivery teams, recruitment, procurement, legal and senior client stakeholders.
- The ability to translate business challenges into relevant IT services, delivery models and commercial solutions.
- Experience managing consultants and/or commercial teams in a professional-services environment.
- Executive-level communication, negotiation and stakeholder-management skills.
- A structured but entrepreneurial leadership style: you can define the strategy, build internal alignment and personally drive execution.
Assets / Nice to have
- Technical education or previous hands-on exposure to software development, cloud, infrastructure, data, cybersecurity, ERP, automation or related disciplines.
- Experience building or managing a delivery centre, managed-services practice or project-based delivery capability.
- Experience working with global, nearshore and offshore delivery models.
- An established network within the Greater Toronto Area and Ontario enterprise IT market.
- Experience building and developing business managers, account executives or sales teams.
