Role Summary
The Director of Innovation owns the organization's technology-led growth agenda - translating emerging digital, data, and AI capabilities into commercial outcomes. This is not an advisory or purely strategic role: the mandate is to architect, build, and scale the platforms and processes that drive measurable cost, revenue, and efficiency gains, while embedding the operating discipline (agile, human-centered design, structured innovation governance) needed to sustain that impact long-term.
Key Duties & Responsibilities
1. Innovation Strategy & Governance
- Set the innovation roadmap and ensure every initiative is tied to a defined business outcome, not pursued for its own sake.
- Build the structural backbone for innovation idea-sourcing frameworks, evaluation criteria, and prioritization processes so opportunities are assessed systematically rather than reactively.
- Institutionalize agile product delivery across business units, replacing ad hoc development with a repeatable, measurable methodology.
2. Technology & Digital Transformation
- Lead full-stack technology restructuring systems, integrations, infrastructure with a direct mandate to reduce operating cost while improving reliability and scalability.
- Direct the build-out of enterprise data platforms that convert first-party data into actionable customer and business intelligence.
- Own the design and deployment of AI-driven solutions where they create a defensible competitive or operational advantage.
3. Product & Platform Leadership
- Run the end-to-end product lifecycle concept to launch with accountability for time-to-market and product quality, not just delivery.
- Lead multi-market platform or payments initiatives, with revenue growth as a tracked and reported outcome.
- Establish external partnership and market-scanning processes to identify and integrate capabilities the organization can't build fast enough internally.
4. People & Stakeholder Leadership
- Build and lead cross-functional teams engineering, data, product, design structured for execution speed, not just headcount.
- Operate as the connective layer between executive strategy and technical delivery, ensuring senior leadership decisions translate into shippable outcomes.
- Represent the organization externally with technology partners and the start-up ecosystem, sourcing capability and talent the internal team doesn't yet have.
5. Performance Accountability
- Define and own the KPIs that prove innovation is working: cost reduction, revenue contribution, time-to-market, adoption, and customer satisfaction.
- Manage budget and resourcing with the same rigor applied to any P&L-owning function this role is judged on outcomes, not activity.
Qualifications & Experience
Education
- Master's degree in Entrepreneurship, Innovation Management, Technology, or Business (required).
- Bachelor's degree in Engineering, Computer Science, or a related technical discipline (required) the role requires enough technical fluency to challenge and validate engineering decisions directly, not just manage them.
Experience
- 15+ years progressing through technology, product, and innovation leadership roles, with a demonstrated arc from technical execution into enterprise-level strategic ownership.
- A track record of leading large-scale, multi-market digital platform or payments initiatives with quantified commercial results not just delivery, but revenue and efficiency impact attached to that delivery.
- Direct experience restructuring enterprise technology operations with documented cost or performance outcomes.
- Background in financial services, telecommunications, or media preferred sectors where digital transformation is tied directly to competitive survival, not optional modernization.
Certifications (preferred)
- ITIL, PRINCE2, SAFe Product Owner/Manager, or equivalent delivery-discipline certifications.
- Applied technical certification in data science or AI - evidence of hands-on fluency, not just executive oversight.
Core Competencies
- Converts ambiguous innovation mandates into structured, resourced execution plans.
- Reads as credible to both engineering teams and executive leadership - can go deep technically and communicate commercially.
- Demonstrated bias toward measurable outcomes over process for its own sake.
- Comfortable owning budget and being held to P&L-style accountability for innovation spend.
Key Performance Indicators
- Technology/infrastructure cost reduction achieved through restructuring.
- Revenue attributable to new digital products or platforms.
- Time-to-market improvement across product development cycles.
- Customer adoption and satisfaction metrics tied to digital initiatives.
Other Details
- Company operating name: BCS Technology Inc.
- Business address: 243 Wright Avenue, Toronto, ON, M6R 1L4
- Terms of employment (for example, project-based, permanent position): permanent
- Language of work: English
- Wage: $140,796.20 base wage plus $130,841.12 performance bonus
- Benefits package offered (if applicable): Disability, Dental, Employer-provided pension, Extended healthcare/medical, Vision; annual family visit support, annual phone plan, annual car allowance; annual life insurance
- Location(s) of work (local area, city or town): 243 Wright Avenue, Toronto, ON, M6R 1L4
- Contact information: 437 237 2837; operations@bcstechnology.com.au
