Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 3 days ago
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Confidential

Emergency Response Specialist

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 1+ year of live experience in emergency dispatch, air traffic
Posted: Oct 21, 2026

Original job description

ABOUT THE ROLE

Emergency Response Specialist, 24/7 Roadside Assistance Center

A large auto manufacturer is building a 24/7 emergency roadside assistance

team. As an Emergency Response Specialist, you take charge of collisions,

motorway breakdowns and security incidents from the first alert to resolution.

You work live with drivers and passengers, police, fire and ambulance crews, and

recovery teams, using real-time vehicle data and camera feeds.

WHAT YOU WILL DO

Own serious events end to end: collisions, injuries, motorway breakdowns and

security incidents

Monitor and act on emergency alerts from connected vehicles in a live operations

console; log and escalate every event

Speak directly with vehicle occupants and first responders; call emergency or

non-emergency services and dispatch roadside assistance

Coordinate rescues, towing and vehicle recovery; file police reports by phone or

online, plus work orders

Support follow-up and investigations after each event

Complete accurate incident records and support root cause and corrective action

reviews

WHAT YOU BRING

Strong fits: 911 dispatchers, air traffic controllers, aviation dispatchers and

former law enforcement officers

Situational awareness within seconds across many inputs: a caller or police officer

on the line, live video, maps and vehicle data

Sound judgment: assesses the scene and chooses the right approach using every

tool and procedure, not just a script

Very high emotional intelligence and empathy while working under extreme

pressure in serious, sometimes traumatic events

Command presence, strict protocol discipline and zero-defect adherence to

safety and regulatory procedures.

MINIMUM REQUIREMENTS

1+ year of live experience in emergency dispatch, air traffic

control, aviation dispatch, law enforcement or incident command

Fluent English plus the official language of the country

Able to work rotating 24/7 shifts, including nights, weekends and

public holidays

Comfortable with multi-screen systems and fast data

interpretation

Able to pass an enhanced background check before start.

We are an Equal Opportunity Employer

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More about this job

Responsibilities

Manage serious roadside emergencies from initial alert through resolution, including collisions, injuries, breakdowns, and security incidents. Coordinate with vehicle occupants, first responders, emergency services, and recovery teams, while documenting events and supporting follow-up investigations.

Requirements

Requires at least one year of experience in emergency dispatch, air traffic control, aviation dispatch, law enforcement, or incident command, along with fluent English and the country's official language. Candidates must be able to work rotating 24/7 shifts, interpret data across multiple screens, and pass an enhanced background check.

Skills

Emergency Dispatch
Incident Command
Situational Awareness
Emergency Response
Crisis Management
Sound Judgment
Emotional Intelligence
Empathy
Protocol Compliance
Safety Compliance
Real-Time Data Interpretation
Multi-Screen Systems
Incident Documentation
Vehicle Recovery Coordination
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Emergency Roadside Assistance
24/7 Operations Center
Emergency Dispatch
Connected Vehicles
Emergency Alerts
Live Operations Console
Real-Time Vehicle Data
Camera Feeds
Collisions
Motorway Breakdowns
Security Incidents
First Responders
Police
Fire Services
Ambulance Services
Roadside Assistance Dispatch
Rescue Coordination
Towing
Vehicle Recovery
Police Reports
Incident Records
Incident Investigations
Root Cause Analysis
Corrective Actions
Background Check
Rotating Shifts

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