Original job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
As a Field Service Technician you will troubleshoot and repair industry related products, perform calibrations and preventative maintenance duties, resolve first line customer service issues and accurately complete service reports in the city of Mississauga and surrounding areas. You could also lead efforts to modernize, upgrade and convert customer existing equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Troubleshoot and repair all Mettler Toledo products within the Business Group
* Perform system and equipment installations, calibrations and preventative maintenance duties as required
* Ensure customer uptime requirements are met and that PM work at assigned accounts are completed on time
* Complete system configuration and testing prior to delivery
* Provide technical solutions consultant and application support to the customer and the sales force
* Responsible for resolving first line customer complaints and invoicing problems
* Ensure vehicle service and maintenance requirements are met
* All other duties as assigned
What You Need to Succeed
* Minimum 2-year college diploma in Engineering/Electronics/Instrumentation Technology and/or Computer Science and experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology marketplace is required.
* The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments).
* Must possess a valid Driver's License
* Willing to work overtime
* Ability to travel within Canada and the U.S.
* Must be legally entitled to work in Canada
Our Offer to You
* Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
* And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click [2] here.
References
Visible links
1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy_2024-07.pdf
2. https://www.eeoc.gov/employees-job-applicants
More about this job
Responsibilities
Troubleshoot, repair, install, calibrate, and maintain Mettler Toledo industrial products, while ensuring customer equipment uptime and completing service work and reports accurately. Provide technical and application support, resolve first-line customer issues, and help modernize or upgrade existing equipment.
Requirements
A minimum two-year college diploma in engineering, electronics, instrumentation technology, or computer science is required, along with experience in technical support, troubleshooting, or installation in industrial electronics. Candidates must be able to handle specified equipment weights, hold a valid driver's license, be willing to work overtime and travel in Canada and the U.S., and be legally entitled to work in Canada.
Skills
- Troubleshooting
- Equipment Repair
- System Installation
- Calibration
- Preventative Maintenance
- Technical Support
- Industrial Electronics
- System Configuration
- Equipment Testing
- Customer Service
- Application Support
- Technical Consulting
- Customer Complaint Resolution
- Service Reporting
- Equipment Upgrades
- Driving
Benefits
- Medical Insurance
- Dental Insurance
- Prescription Drug Coverage
- Vision Care
- Paid Time Off
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Basic Life Insurance
- Business Travel Insurance
- Employee Assistance Program
- Domestic Partner Benefits
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Engineering
- Customer Service & Support
- Manufacturing
- Technology
Keywords
- Industrial Electronics
- Engineering
- Electronics
- Instrumentation Technology
- Computer Science
- Technical Support
- Troubleshooting
- Technical Installation
- Product Inspection
- Equipment Repair
- System Installation
- Calibration
- Preventative Maintenance
- System Configuration
- Equipment Testing
- Customer Uptime
- Application Support
- Technical Consulting
- Customer Complaints
- Service Reports
- Equipment Upgrades
- Industrial Products
- Field Service
- Driver's License
- Travel
