Jobs in Vaughan

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Within 25 km of Vaughan

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K&K Global Talent Solutions INC.

French IVR Automation Tester

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posted: Oct 30, 2026

Original job description

Position: French IVR Automation Tester

Location: Toronto, ON (Hybrid)

Employment Type: Full Time

Experience Required: 5 + Years

Role Summary:

We are seeking a Bilingual IVR Automation Tester with strong experience in Contact Center (CCaaS) QA Automation. The ideal candidate will be responsible for designing, executing, and maintaining automated IVR test suites using Cyara Velocity while validating end-to-end customer journeys across contact center platforms.

Required Skills:

Hands-on experience with Cyara Velocity automation testing.
Strong knowledge of IVR and Contact Center Testing.
Experience with telephony concepts including SIP, routing, queueing, and call transfers.
Expertise in QA methodologies, test management, and defect tracking tools.
Excellent analytical and troubleshooting skills.

Key Responsibilities:

Develop and execute automated IVR test cases using Cyara Velocity.
Perform functional, integration, regression, and end-to-end testing of IVR call flows.
Validate IVR menus, prompts, DTMF inputs, speech recognition, call routing, transfers, queue management, and error handling scenarios.
Test inbound routing, agent handoffs, and context/data transfers within Genesys Cloud CX or similar CCaaS platforms.
Create reusable, parameterized automation scripts and maintain regression suites.
Analyze test results, troubleshoot automation failures, and support defect triage activities.
Coordinate test environments, prepare test data, and support SIT/UAT and production validations.

Preferred Background:

Experience with Genesys Cloud CX and Genesys Architect.
Knowledge of ACD/Skills-Based Routing.
API Testing and CI/CD exposure.
Experience with Cyara Cruncher/Pulse, ASR/TTS technologies, and multilingual IVR testing.
Agile/Scrum environment experience.

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More about this job

Responsibilities

Develop and maintain automated IVR test suites using Cyara Velocity, and perform functional, integration, regression, and end-to-end testing of contact center call flows. Validate customer journeys, routing, transfers, queues, and data handoffs; analyze failures, support defect triage, and coordinate test environments and test data for SIT/UAT and production validation.

Requirements

Requires at least five years of experience, hands-on Cyara Velocity automation testing, and strong knowledge of IVR and contact center QA. Candidates should understand telephony concepts such as SIP, routing, queueing, and transfers, and have strong analytical and troubleshooting skills; Genesys Cloud CX, API testing, CI/CD, and multilingual IVR experience are preferred.

Skills

Cyara Velocity
IVR Automation Testing
Contact Center Testing
CCaaS
SIP
Call Routing
Queue Management
Call Transfers
Genesys Cloud CX
Genesys Architect
QA Methodologies
Test Management
Defect Tracking
API Testing
CI/CD
ASR/TTS

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Cyara Cruncher
Cyara Pulse
IVR
Contact Center
CCaaS
Genesys Cloud CX
Genesys Architect
SIP
ACD
Skills-Based Routing
Call Routing
Queue Management
DTMF
Speech Recognition
ASR
TTS
API Testing
CI/CD
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Test Management
Defect Tracking
SIT
UAT
Agile
Scrum

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