About Taylor+
At Taylor+ we believe that adding value for our customers ln Commercial Office, Retail or Industrial assets is fundamental to our approach. Our Taylor+ approach will seek innovative ways to support the success of our customers and will find opportunities for customer and customer employee engagement. We realize that to be truly different as a Company, the Taylor+ approach must be innovatively built for our customers and teammates to establish the value of the Taylor+ environments.
General Manager
As General Manager, you will lead a predominantly retail portfolio, set the long-term vision and driving performance that strengthens asset value, customer experience and community impact. You will act as a strategic partner to tenants, owners, shared facilities partners, and all stakeholders, turning their objectives into clear business plans and measurable results.
You will lead strategic planning, capital investment and redevelopment priorities, making sure each community is positioned to compete and grow in a changing market. You will be accountable for financial performance, including budgeting, expense management, client reporting and operational and technical KPIs, while finding opportunities to improve efficiency and increase net operating income.
Customer focus is central to how you lead. You will build lasting relationships with customers, tenants, owners, contractors and community partners, anticipating their needs and shaping experiences that keep people coming back. You will also champion sustainability and corporate social responsibility, embedding ESG goals into operations, capital planning and construction.
With a 360-degree view of each community, you will bring together operations, construction, marketing and leasing to deliver on shared goals. You will build, mentor and inspire a high-performing team, creating a culture of accountability, collaboration and service excellence across the Taylor+ organization.
You will be responsible for:
- Leadership in developing the positive, collaborative and customer first culture of Taylor+
- Client, tenant and colleague satisfaction, with a strong emphasis on relationship building.
- Leadership in client and site-specific objectives such as Taylor+ Community Plan(s), innovation of new best practices, Health & Safety, Sustainability, Corporate Social Responsibility.
- Oversee and lead the budget process as it relates to team objectives and oversight for revenue, expense, and capital for respective sites
- Strategic partnership with leasing on merchandising strategy and tenant mix, including luxury, flagship and pop-up retail, dining and experiential concepts
- Build strong relationships with retailers and their head offices; resolve tenant issues and support sales performance
- Oversight on Client reporting in partnership with finance team
- Strong understanding of lease documentation and shared facilities agreements.
- Strategic oversight with marketing on events, seasonal campaigns, tourism partnerships and the centre’s digital presence
- Represent the centre with the City of Toronto, local BIAs, residents’ associations and community organizations
To succeed in this role:
- Five to seven (5-10) years of experience in commercial real estate leadership.
- Working knowledge of Angus, Yardi and Procore
- Flexible with working hours to meet the needs of our customers and colleagues
- Thrive in an organization that constantly will evolve and adapt
- Leadership sharing knowledge and close collaboration with the Community teams and Taylor Co. leadership within a reciprocal environment
- Driven to achieve results and continuously striving to deliver the highest performance through creative thinking
