REGENT PARK COMMUNITY HEALTH CENTRE
We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and Downtown East area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, newcomer services, harm reduction and homeless programs, addiction and recovery services, Pathways to Education, infant and child development programs, parenting programs, and youth employment services.
Manager, Health & Community Support Services
Full-time Permanent Position, 35 hours per week
Salary Range: $84,983 to $102,386, plus Benefits and HOOPP Pension
Position Summary:
The Manager, Health & Community Support Services provides leadership and operational oversight for a portfolio of harm reduction, homelessness, outreach, and complex-needs services. The position is responsible for staff supervision, program operations, service quality, and ensuring programs meet organizational, funder, and partnership requirements. The Manager supports coordination and consistency across programs while maintaining clear program mandates and accountabilities. The position works collaboratively with internal teams and external partners to ensure responsive, low-barrier, trauma-informed, harm reduction, and client-centred service delivery.
Responsibilities Include:
Program Leadership & Operational Oversight
- Provide leadership and operational oversight for a portfolio of harm reduction, homelessness, outreach, and complex-needs services, ensuring programs align with their mandates, funding requirements, and organizational priorities.
- Oversee day-to-day program operations, service delivery, workflows, service coordination, and routine operational and client-related issues across multiple programs and service locations.
- Establish program priorities and implement improvements to support service quality, safety, and achievement of program deliverables.
- Promote consistent, high-quality, low-barrier, trauma-informed, harm reduction, and client-centred practices across the portfolio, while maintaining the distinct mandates and objectives of individual programs.
People Leadership & Staff Management
- Manage and support approximately 10 FTEs across the portfolio, including Social Work, Community Health Worker, and Harm Reduction Worker positions.
- Lead recruitment, orientation and onboarding, scheduling, work assignment, supervision, performance management, coaching, professional development, and team development in accordance with organizational policies and practices.
- Approve vacation and time-off requests and provide direction to staff on day-to-day work priorities and service delivery requirements.
- Address performance, practice, and conduct concerns, including discipline, participation in termination decisions, and grievance/labour relations matters as required.
- Lead and support multidisciplinary frontline teams in responding to complex workplace, operational, and service delivery issues.
Program Planning
- Lead program planning, development, implementation, monitoring, and evaluation, using service data, community needs, client feedback, and emerging trends to strengthen service quality and identify opportunities for improvement.
- Develop, implement, and monitor program policies, procedures, workflows, and practice standards to support effective service delivery, staff and client safety, quality improvement, and management of operational risks.
- Support clear program mandates and accountabilities across the portfolio and collaborate with other program areas to strengthen service integration and coordination.
Financial, Funder & Resource Management
- Monitor program budgets, expenditures, deliverables, and funding requirements in collaboration with the Director and Finance.
- Coordinate funder reporting, funding applications, and renewals as required.
- Make routine program expenditure decisions within approved budgets and established organizational policies and procedures.
- Support accountability for an approximate portfolio budget of $833,557.
Partnerships, Community Responsiveness & Organizational Collaboration
- Develop and maintain relationships with funders, community agencies, government and justice-sector partners, shelters, service providers, and other stakeholders to strengthen partnerships, service coordination, community responsiveness, and systemic advocacy.
- Collaborate with organizational leadership and other program areas to clarify program roles and accountabilities, address emerging issues, and contribute to broader organizational planning and priorities.
- Make routine decisions related to partnerships within established organizational policies and procedures.
Qualifications and Skills required:
- Bachelor’s degree in Social Work, Community Health, Health Administration, Human Services, Social Services, or a related field.
- 3-5 years of progressive experience in community health, social services, harm reduction, homelessness services, or a related community-based setting.
- Minimum 2 years of supervisory or management experience, including staff supervision, performance management, team development, and operational oversight.
- Experience leading community-based health or social service programs serving individuals experiencing homelessness, mental health challenges, substance use, and other complex needs.
- Strong knowledge of harm reduction, trauma-informed practice, low-barrier service delivery, overdose prevention and response, crisis intervention, and community outreach.
- Demonstrated commitment to anti-oppressive, culturally responsive, and health equity-focused practices.
- Experience in program planning, implementation, evaluation, quality improvement, and data-informed service delivery.
- Proven ability to build and maintain effective partnerships with community agencies, healthcare providers, funders, and government stakeholders.
- Experience managing budgets, resources, and program operations.
- Excellent leadership, conflict resolution, communication, and crisis management skills.
- Knowledge of community development, health promotion, social determinants of health, and public policy.
- Current First Aid/CPR and Naloxone training, or willingness to obtain upon hire.
- Understanding of health equity, the social determinants of health, anti-oppression, harm reduction principles and trauma-informed care
- Ability to work effectively with people of various cultural, age and economic backgrounds
- Commitment to Anti-Racist, Anti-Oppressive strategies
- Demonstrates interpersonal, decision making, critical thinking and organizational skills
- Commitment to valuing diversity, equity, partnerships and advocacy in keeping with Regent Park Community Health Centre’s Strategic Direction.
- Knowledge of the Regent Park area and issues affecting families living within the Regent and Moss Park communities
- Must be fully vaccinated for COVID-19 for the protection of clients and staff
Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community.
Please submit your application on or before November 4, 2026:
We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. RPCHC is committed to developing an inclusive, selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process.
