Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 7 days ago
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Tekgence Inc

IBMS Support Analyst

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Contract
Apply by: Nov 18, 2026
Posted: Oct 19, 2026

Original job description

Role Overview

We are looking for an experienced IBMS (Operative BMS) Support Analyst to provide L1/L2/L3 application support in a helpdesk environment. The candidate should have strong knowledge of broadcast and media workflows, hands-on SQL troubleshooting skills, and experience resolving application and database issues.

Key Responsibilities

Provide L1/L2/L3 support for the Operative IBMS/BMS system.
Troubleshoot issues related to scheduling, ad sales, traffic, and billing modules.
Manage incidents, service requests, and user queries through ticketing tools.
Perform SQL queries, database troubleshooting, data validation, and data fixes.
Investigate data inconsistencies and resolve system integration issues.
Conduct root cause analysis (RCA) and ensure SLA compliance.
Support user access, system configurations, and minor enhancements.
Collaborate with sales, traffic, finance, and technical teams to resolve issues.
Provide support for EUC and infrastructure-related issues, including VDI and VPN.

Required Skills

Strong hands-on experience with Operative IBMS/BMS.
Knowledge of broadcast/media workflows, including scheduling, ad sales, traffic, and billing.
Mandatory hands-on experience with SQL and database troubleshooting.
Experience in application support or a helpdesk environment.
Familiarity with ServiceNow, JIRA, or similar ticketing tools.
Understanding of system integrations and reporting tools.
Basic knowledge of EUC and infrastructure environments, including VDI and VPN.
Strong analytical, problem-solving, communication, and troubleshooting skills.

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More about this job

Responsibilities

Provide L1/L2/L3 support for the Operative IBMS/BMS system, troubleshooting scheduling, ad sales, traffic, billing, application, and database issues. Manage tickets, perform SQL-based investigation and data fixes, conduct root cause analysis, support users and infrastructure, and collaborate with business and technical teams to meet SLAs.

Requirements

Requires hands-on experience with Operative IBMS/BMS, broadcast and media workflows, SQL, and database troubleshooting in an application support or helpdesk environment. Candidates should also be familiar with ticketing tools, system integrations and reporting, and basic EUC infrastructure such as VDI and VPN, with strong analytical, communication, and troubleshooting skills.

Skills

Operative IBMS/BMS
Broadcast and Media Workflows
SQL
Database Troubleshooting
Application Support
Incident Management
Service Request Management
Data Validation
Data Fixes
Root Cause Analysis
System Integrations
ServiceNow
JIRA
EUC Support
VDI
VPN

Visa sponsorship

Not detected in the job text

Keywords

Operative IBMS
BMS
Broadcast Workflows
Media Workflows
Scheduling
Ad Sales
Traffic
Billing
SQL
Database Troubleshooting
Application Support
Helpdesk
Ticketing Tools
ServiceNow
JIRA
Data Validation
Data Fixes
System Integrations
Reporting Tools
Root Cause Analysis
SLA Compliance
User Access
System Configuration
EUC
VDI
VPN

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