Job Title: IT Project Manager – Call Centre Migration
Location: Toronto, ON (Hybrid – Up to 4 days onsite per week)
Duration: 1 Year Contract
About the Role: Looking for an experienced IT Project Manager to support a high-priority Call Centre Migration project.
The ideal candidate will have strong experience managing complex IT projects, particularly within call centre technology and migration initiatives. This individual will be responsible for bringing multiple teams together, breaking down silos, aligning stakeholders, and ensuring teams work collaboratively towards common project deliverables.
This is a great opportunity to contribute to a high-visibility project within one of Canada's leading financial institutions.
Key Responsibilities
- Lead and oversee multiple teams involved in a large-scale Call Centre Migration project.
- Drive collaboration and alignment across cross-functional technical and business teams.
- Break down organizational silos and ensure teams are working towards shared project objectives.
- Manage project deliverables, timelines, dependencies, risks, and issues.
- Work closely with senior leadership and executive stakeholders to provide project updates and status reports.
- Translate complex technical challenges into clear, concise business language for executive audiences.
- Prepare and deliver executive-level reporting, presentations, and project updates.
- Proactively identify roadblocks and drive teams towards timely resolution.
- Manage competing priorities and ensure project objectives remain on track.
Must-Have Requirements
- Strong experience with Call Centre Technology and/or Call Centre Migration projects.
- Proven experience managing complex IT projects involving multiple teams and stakeholders.
- Strong experience working with executives and senior leadership.
- Ability to translate technical issues into clear, actionable updates for executive audiences.
- Hands-on experience with executive reporting and stakeholder communications.
Nice-to-Have Qualifications
- PMP certification or equivalent project management experience.
- Experience working in Agile environments.
- Experience within the banking or financial services industry.
