Role: Innovation & Account Strategy Lead
Toronto, Canada (Hybrid on-site)
Key Responsibilities
- Drive the account’s innovation agenda by identifying and implementing opportunities that improve business outcomes, operational efficiency, and customer experience.
- Contribute to overall account strategy and support leadership in account planning, executive presentations, strategic initiatives, and transformation programs.
- Analyze operational trends, recurring issues, and business challenges to identify and recommend innovative, technology-driven solutions.
- Collaborate with internal teams, customers, partners, and vendors in the preparation and evaluation of RFI, RFP, and RFQ responses.
- Lead technology, AI, and innovation workshops with business stakeholders to identify high-value use cases, define roadmaps, and advance the account’s AI transformation agenda.
- Plan, coordinate, and facilitate Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), ensuring effective governance and timely tracking and closure of action items.
- Monitor industry trends, emerging technologies, and competitive developments to identify opportunities for innovation and business growth.
- Support account governance activities, including performance management, risk management, strategic planning, and continuous improvement.
- Drive and contribute to automation initiatives, AI adoption programs, and productivity improvement opportunities across the account.
- Work closely with cross-functional teams to develop business cases, transformation strategies, and innovation roadmaps aligned with customer priorities and business objectives.
Preferred Skills
- Experience with AI-powered business solutions, automation platforms, and digital transformation programs.
- Ability to translate emerging technologies and business challenges into practical, value-driven solutions.
- Strong ability to collaborate across business, technology, delivery, and customer stakeholder groups.
Qualifications & Experience
- B.Tech / B.E. or equivalent engineering qualification.
- MBA or equivalent business qualification would be an added advantage.
- 5+ years of experience in technology consulting, innovation, business transformation, digital transformation, or account management.
- Strong understanding of Generative AI, Agentic AI, emerging technologies, and evolving IT industry trends.
- Good knowledge of data analytics, business intelligence, and analytics platforms.
Excellent stakeholder management, presentation, communication, and leadership skills
