Position: Inside Sales Booker Company: Polaron Comfort Corp.
Department: Sales (Call Centre)
Employment Type: Full-time, permanent
Location: 2 Tippett Rd., North York, ON M3H 2V1
Schedule: Full-time hours scheduled between 9:00AM to 9:00PM, some weekends required
Compensation: $40,000.00/a year, plus commission
About Polaron Comfort
Polaron Comfort Corp. is part of the Polaron group of companies, a growing name in Canada's clean energy sector. We help homeowners across Ontario make their homes more comfortable and energy-efficient. Our team is growing, and we're looking for people who want to grow with us.
About The Role
As an Inside Sales Booker, you are the first voice many of our customers hear. You'll call warm leads, understand what homeowners need, and book appointments for our sales team. It's a fast-paced call centre role for someone who enjoys the phone, builds rapport easily, and likes seeing results at the end of every day. Your success is rewarded: on top of your base salary, you'll earn commission on the appointments you book.
Key Responsibilities
- Make a high volume of outbound calls to leads and follow up on inbound inquiries
- Introduce Polaron Comfort's products and services in a professional, warm and friendly manner
- Build rapport quickly, listen to each homeowner's needs, and handle common questions and objections
- Book qualified in-home or virtual appointments for the sales team and confirm them with customers
- Accurately log every call, note and appointment in our CRM, and keep lead records up to date
- Follow up on missed, rescheduled or cancelled appointments to keep the calendar full
- Meet or exceed daily and weekly call and booking targets
- Work closely with sales advisors and the call centre team to share feedback and improve results
- Represent the Polaron brand with professionalism on every call
What We're Looking For
- A proactive, enthusiastic self-starter who brings positive energy to every call
- Excellent verbal communication skills in English, with a professional and warm phone presence
- A natural ability to build rapport and connect with people from all walks of life
- Confidence and resilience: you stay positive and motivated, even after hearing "no"
- Comfort working with a CRM or similar software, and strong attention to detail when entering data
- Strong organization and time-management skills in a fast-paced, target-driven environment
- Reliability and punctuality for in-office shifts, Monday to Friday
- A genuine desire to learn and grow your career within the company
Nice to Have
- Previous experience in a call centre, appointment setting, telemarketing, inside sales or customer service role
- Experience with CRM platforms
- Interest in home comfort, energy efficiency or clean energy
What We Offer
- $40,000 base salary plus commission on booked appointments, with no cap on what you can earn
- Full training on our products, scripts and CRM
- Clear opportunities for career growth and advancement within the Polaron group of companies
- A supportive, energetic team environment
- Convenient North York office, easily accessible by TTC, with free parking
How to Apply
If you're ready to start a career where your energy and people skills are rewarded, we'd love to hear from you. Please submit your resume through the posting, and tell us briefly why you'd be a great fit.
This posting is for an existing vacancy. We thank all applicants for their interest; only those selected for an interview will be contacted.
Polaron Comfort Corp. is an equal opportunity employer. We welcome applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process, in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
