Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 1 month ago
TR
Senior accountant
Think Research Corporation
Toronto, ON
- From $81,235 CAD / year
Added 1 month ago
RH
Parts service supervisor
Richmond Hill Toyota
Richmond Hill, ON
- $36 to $38 CAD / hour
Added 1 month ago
PG
Tilesetter
Prodigy Group
Toronto, ON
- From $37 CAD / hour
Added 1 month ago
PK
Family caregiver
Prabhjot Kaur
Stouffville, ON
- From $21 CAD / hour
Added 1 month ago
SA
Sales general manager - wholesale trade
Super Asia Foods and Spices LTD
Woodbridge, ON
- From $66 CAD / hour
Added 1 month ago
MW
Child caregiver - private home
Ming wai cheung
Markham, ON
- From $21 CAD / hour
Added 1 month ago
Junior Coordinator, Mass Marketing
The Princess Margaret Cancer Foundation
Toronto, ON
Added 1 month ago
Associate Brand Manager Intern
High5
Toronto, ON
Added 1 month ago
H
Assistant Project Manager - Civil
Hays
Toronto, ON
- $100,000 to $130,000 CAD / year
Added 1 month ago
Data Engineer - DBT Cloud and Snowflake
Enterprise Solutions Inc.
Markham, ON
Added 1 month ago
D
Transaction Processor
Dexian
Toronto, ON
- $25 to $28 CAD / hour
Added 1 month ago
Intermediate ServiceNow Business Analyst
Newport Williams
Vaughan, ON
Added 1 month ago
AI Engineer
Frontier Dental CA
Markham, ON
Added 1 month ago
Part-time Receptionist - Maple Nissan - 26316
Zanchin Automotive Group
Vaughan, ON
Added 1 month ago
TRE-ADD Program Therapist-Level 1
Surrey Place
Brampton, ON
Added 1 month ago
VP, IT Infrastructure & Compliance
Avant Imaging & Information Management, Inc.
Toronto, ON
Added 1 month ago
Board & Governance Coordinator
The Headhunters Recruitment
Toronto, ON
Added 1 month ago
H
Lead Mechanical Engineer
Hydrostor
Toronto, ON
- $150,000 to $190,000 CAD / year
Added 1 month ago
H
Family Law Clerk
Hays
Toronto, ON
- $80,000 to $95,000 CAD / year
Added 1 month ago
Collections and Legal Administrator
The Portfolio Group
Toronto, ON
Added 1 month ago
B
Development Coordinator
Beedie
Toronto, ON
- $60,000 to $75,000 CAD / year
Added 1 month ago
Specialist, Proposals & Pursuits
Cassels Brock & Blackwell LLP
Toronto, ON
Added 1 month ago
AS
Business Concierge
Apple Self Storage
Aurora, ON
- $40,000 to $45,000 CAD / year
Added 1 month ago
Quantity Surveyor
Webuild
Toronto, ON
Added 1 month ago
Family Law Lawyer
Progressive Legal Solutions
Toronto, ON

Newport Williams

Intermediate ServiceNow Business Analyst

Vaughan, ON, Canada

Full-time

Within 25 km of Vaughan · About 5.3 km from the city centre

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Job details

Job type: Full-time
Posted: Oct 9, 2026

Original job description

Our Vaughan client is need of an Intermediate ServiceNow Business analyst for a full time permanent position.

Are you a ServiceNow pro who loves building smooth, reliable IT service delivery? The successful candidate will support, configure, and improve our client's ITSM platform. You’ll work in a structured, ITIL-aligned environment and help shape how IT services get delivered across the business.

What you’ll do

Administer, configure, and support core ServiceNow ITSM modules: Incident, Request, Change, Problem, Knowledge, and Service Catalog

Support Customer Service Management (CSM) and the Change Advisory Board (CAB) Workbench

Test, troubleshoot, and resolve platform issues, and provide hands-on user support

Build and maintain integrations using REST/SOAP APIs and middleware

Use the Automated Test Framework (ATF) to keep releases stable and reliable

Improve the user experience through Service Portal / Employee Center

Explore and put ServiceNow AI capabilities to work

Take on project and business analysis work, from gathering requirements to delivering results

What you bring

Strong hands-on experience with ServiceNow administration and configuration

Solid working knowledge of ITIL processes and ITSM best practices

Experience working in formal IT service delivery and change management environments

Working knowledge of JavaScript, REST/SOAP APIs, and integration concepts

Experience supporting SaaS and cloud-based applications (preferred)

Proven project management skills

Nice to have

PMP designation, or training in Business Analysis or Project Management fundamentals

ServiceNow certifications (CSA, CIS-ITSM)

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More about this job

Responsibilities

Administer, configure, support, and improve ServiceNow ITSM modules and related capabilities, including CSM, CAB Workbench, integrations, automated testing, and user-facing portals. Troubleshoot platform issues, support users, explore AI capabilities, and contribute to project and business analysis from requirements gathering through delivery.

Requirements

Candidates should have hands-on ServiceNow administration and configuration experience, knowledge of ITIL and ITSM best practices, and experience in formal service delivery and change management environments. Working knowledge of JavaScript, REST/SOAP APIs, and integrations, along with project management skills, is expected; SaaS/cloud experience, PMP or relevant training, and ServiceNow certifications are preferred or considered assets.

Skills

ServiceNow Administration
ServiceNow Configuration
IT Service Management
ITIL Processes
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
JavaScript
REST/SOAP APIs
Integration Development
Automated Test Framework
Business Analysis

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Customer Service Management
CAB Workbench
JavaScript
REST APIs
SOAP APIs
Middleware
Automated Test Framework
Service Portal
Employee Center
ServiceNow AI
SaaS
Cloud Applications
Business Analysis
Requirements Gathering
Project Management
PMP
CSA
CIS-ITSM

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