Investment Operations Administrator
Location: Toronto, Ontario
Work Model: Hybrid (training is fully onsite)
Salary: $65,000 to $70,000 annually
Languages: English required for client communication, documentation, and coordination with internal teams.
Work Eligibility: Legally entitled to work in Canada.
Introduction
Are you an experienced investment operations professional who enjoys keeping complex processes organized, delivering exceptional client service, and finding ways to make things run better?
Our client, an established firm in the investment management sector, is seeking a proactive Investment Operations Administrator to join its Toronto team. In this role, you'll support the day-to-day administration of investment accounts, coordinate transactions, maintain accurate records, and work closely with investment professionals to deliver a seamless client experience.
If you're detail-oriented, resourceful, and ready to take ownership of your work while expanding your knowledge of investment operations, this opportunity offers the chance to make a meaningful contribution.
Why You'll Want This Role
- Work directly with experienced investment professionals and gain exposure to a broad range of private client operations.
- Take ownership of important account administration processes and see the impact of your work.
- Contribute ideas that improve efficiency, strengthen workflows, and enhance the client experience.
- Develop your knowledge of investment accounts, reporting, transactions, and operational processes.
- Join a collaborative, supportive team that values initiative, professional growth, and work-life balance.
What You'll Do
As an Investment Operations Administrator, you'll help ensure investment accounts and related administrative activities are handled accurately, efficiently, and on time.
You'll coordinate account documentation, support transactions and reporting, respond to client requests, and collaborate with internal teams and external partners. You'll also contribute to general office coordination and help identify opportunities to improve everyday processes.
This role is ideal for someone who enjoys combining detailed operational work with client interaction, independent problem-solving, and teamwork.
Responsibilities
- Manage the administrative processes involved in opening, transferring, updating, and closing investment accounts.
- Coordinate investment account transactions, cash movements, and settlement activities while following applicable regulatory requirements.
- Review account documentation for accuracy, completeness, and timely processing.
- Respond to client inquiries and work with internal teams to resolve outstanding requests.
- Prepare and distribute periodic investment reports and year-end tax documentation.
- Maintain accurate account information, client records, and workflow updates within the CRM system.
- Monitor assigned files, track outstanding items, and ensure deadlines and service expectations are met.
- Collaborate with portfolio management professionals, administrative colleagues, and external service providers.
- Support meeting coordination, client communications, and occasional client events.
- Assist with incoming calls, visitor reception, office organization, and administrative supplies.
- Identify process improvements and support the resolution of operational issues and time-sensitive requests.
Qualifications
Required:
- At least 5 years of experience in the investment or financial services industry.
- Strong working knowledge of investment account administration, including registered and non-registered accounts, estates, trusts, endowments, and foundations.
- Completion of, or current enrollment in, the Canadian Securities Course.
- Intermediate proficiency with Microsoft Excel, Word, Outlook, and Adobe Acrobat.
- Strong written and verbal English communication skills for client service, documentation, reporting, and internal coordination.
- Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Strong organizational skills and the ability to follow complex administrative processes through to completion.
- A proactive approach to problem-solving, client service, and operational efficiency.
- Ability to work independently, take ownership of responsibilities, and collaborate effectively with colleagues.
- Legally entitled to work in Canada.
Assets:
- Experience working with Salesforce CRM.
Benefits
- Extended health benefits beginning on your first day of employment.
- Employer RRSP contributions.
- Three weeks of annual vacation.
- Opportunities for professional learning and development.
Why Work with Us
At Bilingual Source, we connect experienced professionals with opportunities where their expertise, initiative, and contributions are valued.
Our client offers a collaborative environment where you'll work alongside knowledgeable investment professionals, strengthen your operational expertise, and contribute to a high standard of client service.
If you're ready to bring your investment administration experience to a role where accuracy, ownership, and continuous improvement matter, we'd love to hear from you.
Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.
This is an existing vacancy. Our client is currently seeking an Investment Operations Administrator.
