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BURGEON IT SERVICES

IVR Test Lead – Conversational AI

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Contract
Apply by: Nov 22, 2026
Posted: Oct 23, 2026

Original job description

Job Title: IVR Test Lead – Conversational AI

Location: Toronto, Canada (Hybrid)

Contract:12 Months plus

Experience: 5+ Years

Job Summary:

We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions.

Mandatory Skills:

5+ years of software testing experience, including 3+ years in IVR/Contact Center testing.
Strong experience in IVR functional, regression, UAT, and end-to-end testing.
Hands-on experience with Google Dialogflow CX, Google GECX, or similar platforms.
Experience with IVR test automation tools such as Cyara Velocity, Botium, or equivalent tools.
Experience leading test activities, managing defects, and coordinating with stakeholders.

Good to Have:

Knowledge of SIP, ANI, DNIS, CTI, call routing, and call transfers.
API testing, data stubbing, test data management, and backend validation.
Experience testing Conversational AI, voice bots, and chatbots.

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More about this job

Responsibilities

Lead end-to-end testing for IVR, contact center, and Conversational AI solutions, including functional, regression, user acceptance, and end-to-end testing. Manage test activities and defects, and coordinate testing with stakeholders.

Requirements

Requires at least five years of software testing experience, including three or more years in IVR or contact center testing. Candidates should have hands-on experience with Dialogflow CX, Google GECX, or similar platforms, and IVR automation tools such as Cyara Velocity or Botium; knowledge of telephony concepts, APIs, and voice or chatbots is an advantage.

Skills

Software Testing
IVR Testing
Contact Center Testing
Functional Testing
Regression Testing
User Acceptance Testing
End-to-End Testing
Google Dialogflow CX
Google GECX
Test Automation
Cyara Velocity
Botium
Defect Management
Stakeholder Coordination
Conversational AI
API Testing

Visa sponsorship

Not detected in the job text

Keywords

IVR
Interactive Voice Response
Contact Center
Conversational AI
Software Testing
Functional Testing
Regression Testing
User Acceptance Testing
End-to-End Testing
Google Dialogflow CX
Google GECX
Cyara Velocity
Botium
Test Automation
Defect Management
Stakeholder Coordination
SIP
ANI
DNIS
CTI
Call Routing
Call Transfers
API Testing
Data Stubbing
Test Data Management
Backend Validation
Voice Bots
Chatbots

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